JOB PURPOSE:
- Operation management, such as operations procedure planning, findings or event related to operations rectification control, daily operating management and to manage project related to O&T
- Assist Team Lead / HOD in the periodic monitoring of the essential responsibilities and ensure assignments are carried out according to schedule and requirements
- Provide support to O&T team, Head Office and external parties (e.g. external auditor, regulators) in an efficient manner
PRINCIPAL RESPONSIBILITIES:
Project Management
- Assist Team Lead/HOD to plan, budget, oversee, coordinate and document on all aspects of O&T projects
- To coordinate O&T related projects with Head Office's project team and local stakeholders
- To ensure that the scope and direction of each project is on schedule, as well as other department for support
Operations Risk Window
- Assist in monitoring of the Branch operational risk events
- Coordination with Bank's stakeholders to report operational risk events to senior management / Head Office
- Review and ensure all data input into the operational risk event system are in order
- Follow up on the status of the rectification plan for O&T related risk events
Business Continuity (BC) Management
- Develop and conduct periodic review on BC management policy to ensure the practices are in line with regulator's expectation and market practice
- Work with all functional business areas to develop and maintain a Branch-wide BC management program that addresses business recovery and emergency response management
- Assist and coordinate with departments/teams BC plan coordinator to conduct business impact analysis and establishment or perform periodic review for the respective department's/teams BC plan
- To support all BC plan activities necessary to enable the Branch to manage a crisis event as well as meet compliance requirements for BC planning
- Developing, maintaining and testing call tree effectivity
- Provide BC management awareness training to new/existing staff for Branch-wide annually and as per required
- To participate as an observer in Branch BC drill test. Identify and make recommendations to meet the need of the business
- To facilitate and support stakeholders in annual joint BC drill test with Head Office
Outsourcing Management for O&T
- Advice and guidance to any proposed outsourcing arrangement
- Reviews the completed required outsourcing review checklists to provide guidance whether the required documents are in order
- Ensures that outsourcing risk assessments are performed prior to entering any outsourcing arrangements; and to review the reasonableness of all pre-outsourcing risk assessments and risk mitigation controls, where applicable
- Triggers reminder to O&T to perform post-implementation review, periodic review and contract renewal review for existing outsourcing arrangements
- Maintains a central register for O&T outsourcing and 3rd party vendor arrangements and keep copies of the relevant outsourcing and 3rd party vendor information andrecord
- Review the results of monitoring activities performed on outsourcing and 3rd party vendor arrangements and provides results of monitoring activities to HOD and follow up with remediation actions if necessary
- Triggers and collates key performance indicator results from O&T Collate the results and report to management at local and Head Office level.
Procedure Planning
- To manage, establish and review the local operation guideline, policy, procedure and working manual and handle the approval, announcements and system maintenance process
Management Monitoring
- Assist in collating O&T respective units monthly key performance indicators, training, leave records and preparation of Head Office report
Perform Key Control/Self-Inspection/Compliance Self-Evaluation Program
- Assist to test on the existing internal controls effectiveness and identify weaknesses and lapse in control for timely remediation
- To coordinate with relevant stakeholders for O&T related key control/self- inspection/compliance self-evaluation exercise
Operational Matters
- Audit Confirmation Letter/Certificate of Balance & Credit
- Oversight on Returned Mail Handling
- Preparation of Monthly Bank Statement
KEY COMPETENCIES:
- Diploma/Degree Holder with minimum 2-3 years of relevant operational banking experience or business analyst with a focus on process engineering and workflows in the banking sector
- String analytical and problem-solving skills
- Good organizational and time-management skills
- Proficiency in MS Office
- Good interpersonal and communication skills
