Senior Associate Engineer (NOC), Data Center
Date: 27 Aug 2024
Location: Singapore, Singapore
Company: Singtel Group
Passionate about making a real impact Join our team at Nxera to unfold the new era! Be at the forefront of the data centre (DC) industry with a unique focus on sustainability, connectivity and AI which sets us apart as the next generation DC operator. You will also get to gain invaluable experience in a fast-growing industry that is powering the digitalisation wave. Be empowered to co-create the future with our dynamic teams!
Make an Impact by
DC Operations Management
Ensure incidents are responded and attended to, or escalated for 2nd/3rd level resolution based on criticality, impact and SLA
Lead BCP exercise and be the 1st level incident responder.
Customer Request fulfilment and system management such as Electronic Visitation Management System
Remote Hand support for media management, visual inspection, reboot devices, staging room, physical connect/disconnect of HDD, network cable connectivity test, insertion of fire SFP
Manage equipment movement, asset tagging, labelling and tracking
Perform shift duty to support 24x7 DC Operations
DC Facilities Management
Perform Event Monitoring for all Data Centre Facilities infrastructure to ensure Data Centre is in normal function both upstream and downstream (eg. UPS, power, temperature control, humidity, water detection sensor, etc.).
Ensure all DC supporting infrastructure (i.e. Environment Monitoring System (EMS), Access Control Systems, Electronic Visitation Management System.etc) are functioning well.
Update and maintain all DC related documentation, including reports generation where needed
Coordinate with various stakeholders to fix the technical issues to provide timely support to customers.
Ensure adherence to all standard operating procedures (SOP), method of procedures (MOP), and emergency response procedures (ERP) established for the critical environments, as well as the formal change control process.
Coordinate maintenance and shutdowns (eg. working with vendors for DC electrical and mechanical systems)
Incident / Change / Customer Management and other requirements
Manage Incidents and Closure, including Root Cause Analysis on incidents
Raise the necessary requests from such as Change Request or notifications requests to the customers as part of service maintenance
Liaise with internal and external customers and ensure that customers contractual service level agreements are met
Perform other duties such as access clearance, and participate in projects as required
Skills for Success
NITEC/ Diploma Holders in Electrical & Electronics, Computer & Communications Engineering, Information & Digital Technologies. relevant 5 year working experience managing 24x7 DC Operations
General technical and functional knowledge of data center infrastructure to include electrical and mechanical systems, fire detection and protection systems, building management systems, equipment maintenance, space planning, construction of critical facilities environment
Good communication and people management skills.
Possess Basic Certificate of InfoComm Technology, ITIL Foundation Level Certification, CDCP, DCPRO
Team player who is also able to perform independently
Able to multi-task and work under pressure
Well organized and able to reschedule priorities as circumstances change
Good communication skills (both verbal & written)
Analytical with good problem solving skills
Positive attitude and Proactive
Rewards that Go Beyond
Flexible work arrangements
Full suite of health and wellness benefits
Ongoing training and development programs
Internal mobility opportunities
Your Career Growth Starts Here. Apply Now!
We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.
