JOB OVERVIEW
Under the supervision of a Bar Manager, and within the limits of established InterContinental Hotels Group Policies and Procedures, operates a bar and ensures that guest needs are satisfied.
Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.
At Holiday Inn we want our guests to relax and be themselves which means we need team members to:
- Be you - by being natural, professional and personable in the way you are with people
- Get ready - by taking notice and using your knowledge so that you are prepared for anything
- Show you care - by being thoughtful in the way you welcome and connect with guests
- Take action - by showing initiative, taking ownership and going the extra mile
DUTIES AND RESPONSIBILITIES
PEOPLE:
- Communicates to his / her superior any difficulties, guest comments and other relevant information
- Establishes and maintains effective employee working relationships
- Attends and participates in daily briefings and other meetings as scheduled
- Attends and participates in training sessions as scheduled
GUEST EXPERIENCE:
- Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures
- Prepares for service by ensuring:
- Grooming is impeccable and in accordance with IHG personal presentation standards
- Outlet equipment is clean
- Equipment is sorted and stored
- Glassware is polished
- Flatware is polished
- China is clean
- Waiter stations are prepared
- Cutlery is placed for buffet and table service
- Tables are set
- Reservations are read and familiarized
- Special occasions are ready
- Music is on
- Lighting is on
- Outlet is ready for service and guest comfort
- Carries out effective service by ensuring:
- Guests are greeted and seated
- Daily specials are explained and upsold
- Food orders are processed accurately
- Trays and tray jacks are effectively used
- Food orders are taken quickly
- Payment methods are handled accurately
- Working areas are cleaned and re-set quickly
- Bar is clean
- Used ashtrays are regularly cleaned
- Guests are conversed with in relation to the food and beverage products
- Carries out effective beverage service by ensuring:
- Beverages are upsold and regularly replenished, abiding by responsible alcohol service regulations
- Converse with Guests about wine, advising the types and styles of wine, taking wine orders and serving wine
- Promoting and selling cocktails to guests
- Making and presenting cocktails
- Coffee and tea is served hot and in accordance with standard
- Take appropriate action to resolve guest complaints
RESPONSIBLE BUSINESS:
- Performs related duties and special projects as assigned
- Cellar operations are carried our including:
- Correct use of refrigeration system
- Effective operation of the post-mix syrups bulk dispense system
- Operating the beer reticulation system
- Adhering to stock control procedures
ACCOUNTABILITY
Under the supervision of a Bar Manager, and within the limits of established InterContinental Hotels Group Policies and Procedures, operates a bar and ensures that guest needs are satisfied. You will also help to create a desired work culture around our Winning Ways of the InterContinental Hotels Group and embrace
the IHG Commitment.
QUALIFICATIONS AND REQUIREMENTS
High School or Vocational Certificate in Hotel Management, Food & Beverage, or related field, with 1 year of related experience or an equivalent combination of education and experience. Obtained alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency. Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. Able to read and write English.
