Family Group: Administration
JOB PURPOSE
Support the GCCIO and Group Clinical Informatics (GCI) in the implementation and adoption of clinical information systems, governance and processes that facilitate the optimal delivery of patient care and the conduct of research.
MAJOR DUTIES & RESPONSIBILITIES
Programme Management/Delivery
Be involved in programme management work areas including but not limited to conducting requirements analysis, functional testing, system implementation, user/trainer training and coordinating with appointed IT partners for on-going support to NHG users.
Engage internal/external stakeholders regularly to understand day to day operations, business needs and system needs from each Next Generation Electronic Medical Records (NGEMR) Functional Groups perspective. This may include developing and maintaining the training programs & change management materials for various user stakeholders and applicable NGEMR application(s), and following up with trainees after class for additional support.
Track programme status, deliverables, timeline and training status throughout the overall programme progress against committed goals with the Functional Groups.
Establish programme governance by defining and monitoring a management framework that enables the Functional Group members in making decisions.
Provide administrative and secretariat support for project and workgroup meetings.
Process Engineering
Identify and implement process improvements primarily within Functional Groups and/or respective programmes. Processes include business processes and programme delivery processes. To maintain policy and procedure, where applicable, such as training administration procedures.
Identify opportunities for continuous process improvement.
Product Value Creation
Assist in drafting product blueprint and conduct periodic product review with the Functional Groups.
Guide workflow design, complete some content build and testing of the system.
Explore new technology and its relevance to the businesses. Facilitate & guide market scan, survey and study.
JOB REQUIREMENTS
Education/Training/Experience
Healthcare/IT Business Analysts who take an interest in process improvement, value creation and/or programme management to provide support & improve healthcare.
A tertiary degree from a recognised university in IT.
Having a Degree/Diploma/Professional Certificate in Clinical Informatics and/or a Certificate in Health Informatics (e.g. AMIA 10x10, CAHIMS, CPHIMS) would be advantageous.
Preferably at least 5-8 years of relevant working experience with project/programme management and/or training in a healthcare/healthcare IT setting.
Personal Attributes
Excellent organisational, people management and communication skills, with attention to details.
Ability to initiate, deliver and drive to complete projects with minimal supervision.
Ability to work effectively as an individual as well as in a team.
Ability to work on complex issues simultaneously.
