Senior Cloud Manager

Job Description & Requirements

(1) After-sales support for Huawei Cloud services

(2) Responsible for cloud service availability architecture improvement and problem identification

(3) Responsible for technical support during customer major guarantee, such as on-site technical exchange, fault location and delimitation, drill program output and other guarantee technical work

(4) Responsible for the compilation and output of related technical documents and support the standardization of customer service

(5) Delivery of Huawei Cloud - operation and maintenance management, to help customers business smoothly migrate to the cloud

(6) Improvement of service capacity of TOP customers

(7) Responsible for delivery of Huawei Cloud service support plans