Company Description
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose to uplift everyone, everywhere by being the best way to pay and be paid.
Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.
Job Description
Expertly manage a portfolio of accounts, developing relationships, managing stakeholders, and identifying advocates
Coordinate a swift and smooth onboarding, implementation, and go-live experience for new customers in collaboration with New Business Sales and Solutions
Identify/track adoption and growth opportunities within existing clients
Organise monthly/quarterly reviews with customers to minimise friction and churn risk
Work with Account Managers to identify upsell and renewal opportunities
Identifying and leading strategic initiatives within the team to improve ways of working, training, customer escalations and revenue execution
Cross functional collaboration within the organization to continually enhance and improve communication, processes, and product positioning
Represent the customer internally as a stakeholder for the product, marketing, and other internal teams in order to ensure customers are always central to what we do
Anticipate customer requirements and challenges, work towards a (re)solution by acting on data-driven insights and strategic knowledge
Help identify patterns for success and best practices within a portfolio, to improve processes and prioritise activities
This is a remote position. A remote position does not require job duties be performed within proximity of a Visa office location. Remote positions may be required to be present at a Visa office with scheduled notice.
Qualifications
Minimum 8 years of experience in a similar capacity in the SaaS/payments
space
Self-starter who takes accountability for getting things done and delivering
results
Have fantastic communication skills
Have an empathetic mindset
Someone who can remain calm when under pressure
Have integrity, believe what we say, and do the right thing
Are a team player as well as a proactive individual contributor
Are a creative thinker with the ability to troubleshoot issues quickly and
effectively
Work well in a fast-paced environment
Are analytical and comfortable making and acting upon data to make decisions
Are willing to challenge the status quo and confidence to deliver an alternative
approach
Have outstanding relationship building skills, both internally and with prospects
Additional Information
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
