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NUHS Singapore

Senior / Customer Service Associate, Group Contact Centre

Early Applicant
  • a month ago
  • Be among the first 50 applicants
Exp: 1-2 Years

Hospitals/Healthcare/Diagnostics

Job Description

Senior / Customer Service Associate, Group Contact Centre

As part of Group Contact Centre, the Senior / Customer Service Associate's key role is to provideContact Centre services, such as handling of general enquiries, appointment scheduling requests, to patients and the public. You are expectedto work in a fast-paced environment andbechallenged with navigating complex healthcare needs. Reporting to the Institution Lead, Group Contact Centre, you will:

Job Responsibilities:

  • Deliver excellent customer service to callers by understanding caller's needs
  • Provide timely, accurate and appropriate information and assistance to address caller's enquiries
  • Book or reschedule appointments based on caller's request
  • Handle any other hotline administrative functions such as handling of emails, referral requests and emergency activation
  • Coordinate and liaise with other departments in the institutions to ensure requests are followed up and resolved

Job Requirements:

  • Minimum Diploma in any discipline. (Fresh graduates are welcomed)
  • Preferably 1 to 2 years experience in healthcare industry, contact centre environment and/or service related industry
  • Able to communicate fluently in English and Mother Tongue
  • Able to read and write fluently in English
  • Pleasant and cheerful personality with good interpersonal skills
  • Able to adapt to fast pace working environment
  • Computer literate and good typing skills
  • Able to multi-task and work under a stressful environment
  • Willing to work on rotating shifts, including PHs and weekend

Working Location: Ng Teng Fong General Hospital / The Synergy

Diploma

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Date Posted: 17/10/2024

Job ID: 96678063

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Last Updated: 24-11-2024 07:11:37 PM
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