Senior / Customer Service Associate, Group Contact Centre
As part of Group Contact Centre, the Senior / Customer Service Associate's key role is to provideContact Centre services, such as handling of general enquiries, appointment scheduling requests, to patients and the public. You are expectedto work in a fast-paced environment andbechallenged with navigating complex healthcare needs. Reporting to the Institution Lead, Group Contact Centre, you will:
Job Responsibilities:
- Deliver excellent customer service to callers by understanding caller's needs
- Provide timely, accurate and appropriate information and assistance to address caller's enquiries
- Book or reschedule appointments based on caller's request
- Handle any other hotline administrative functions such as handling of emails, referral requests and emergency activation
- Coordinate and liaise with other departments in the institutions to ensure requests are followed up and resolved
Job Requirements:
- Minimum Diploma in any discipline. (Fresh graduates are welcomed)
- Preferably 1 to 2 years experience in healthcare industry, contact centre environment and/or service related industry
- Able to communicate fluently in English and Mother Tongue
- Able to read and write fluently in English
- Pleasant and cheerful personality with good interpersonal skills
- Able to adapt to fast pace working environment
- Computer literate and good typing skills
- Able to multi-task and work under a stressful environment
- Willing to work on rotating shifts, including PHs and weekend
Working Location: Ng Teng Fong General Hospital / The Synergy
