Senior Customer Service Executive (Order Processing), $7,000/basic

Senior Customer Service Executive (Order Processing), $7,000/basic

• West area
• $7,000/month
• Company transport provided in MRT

Job description:

• Responsible to ensure effective and accurate processing/releasing all sales orders to enter timely in system and orders to meet delivery as per First Confirmation Date given by customers
• Perform order validations with high level of accuracy and consistent with the terms and conditions on customer's purchase orders.
• Act as an intermediary between customer and multiple departments including sales, procurement, planning, quality control, regulatory, production and warehouse/logistics department on handling complaints, customer master information record (CMIR), credit block issues, shipping discrepancies, reverse logistics/returns.
• Prioritization and tracking of customer's orders in system, review and escalation risk and opportunities to the supply planning team during the Monthly S&OP and ASF meetings
• Ensure on-time delivery, customer complaint and high service level fulfilment

Requirements:

• Diploma/Degree in any field with a minimum of 5 years experience in order fulfillment.
• Experience as order fulfilment customer service in Transportation, Manufacturing or Logistics industry
• Familiar with SAP system

Interested applicants, Kindly email your updated resume to and we regret that only shortlisted candidates will be notified

Yvonne Chai Cheng Man

Reg No: R23115356

EA License Number: 23C2060

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