Description du poste
Duties and Responsibilities:
a) Responsible for customer support and service for purpose of sales related matters to meet the sales target plan including account management, preparation of proposal, quoting, payment matters, liaison and fulfilling sales & repair orders.
b) Secure good relationship with customers.
c) Ownership of overall customer satisfaction / perception of SEDSA as an MRO site.
d) Daily monitoring on delivery schedule for sales orders and repairs status with Workshop / Supply Chain/ Planner and communicate all repair flows between SEDSA and customers to ensure smooth operation and efficient communication.
e) Involve in any special mission, such as imminent AOG, expedition of specific order, delivery discrepancy, quality complaint, etc.
f) Reply to customers queries and quotations.
g) Review of customer's sales and repair orders.
h) Process and acknowledged customers orders.
i) Issuing Invoice for completed sales and repair orders.
j) Provide shipping details to customers.
k) Handling of warranty claims.
l) Ensure TAT/SPT follow up, communicate targets, achievements and justify the discrepancies and propose alternative solutions when appropriate.
m) Propose best commercial solution according to customer needs, in compliance with SEDSA strategy and customer's expectations.
n) Monitor, analyze and improve MRO activities for our components and ensure that service rate is being met.
o) Participate in the Continuous Improvement projects in Customer Service Department (methods) to promote efficiency and productivity.
p) Comply with all health, safety and environment (HSE) regulations as prescribed by law and company's policies.
q) Actively participate and contribute to HSE initiatives & Corporate HSE programs and in HSE risk communications & mitigations.
r) Any other duties assigned.
Exigences du poste
Experience and Qualifications:
a) Degree holder in engineering or business administration with 3-5 years or Diploma/O Level with 5-10 years in a commercial, business or sales & marketing role in the Aerospace industry can be consider
b) Well-versed in ERP software, preferably SAP B
c) Excellent verbal, written, presentation and computer skills (Word, Excel and PowerPoint)
d) Excellent interpersonal and communication skills, able to interact with people of all levels
e) Good commercial knowledge of the aviation industry.
f) A team player- capable of interacting with internal and external (customers) stakeholders.
Safran est un groupe international de haute technologie oprant dans les domaines de l'aronautique (propulsion, quipements et intrieurs), de l'espace et de la dfense. Sa mission : contribuer durablement un monde plus sr, o le transport arien devient toujours plus respectueux de l'environnement, plus confortable et plus accessible. Implant sur tous les continents, le Groupe emploie 92 000 collaborateurs pour un chiffre d'affaires de 23,2 milliards d'euros en 2023, et occupe, seul ou en partenariat, des positions de premier plan mondial ou europen sur ses marchs. Safran s'engage dans des programmes de recherche et dveloppement qui prservent les priorits environnementales de sa feuille de route d'innovation technologique.
Safran est la 1re entreprise du secteur aronautique et dfense du classement World's Best Companies 2023 du magazine TIME.
Safran Electronics & Defense est une entreprise internationale de plus de 12 000 collaboratrices et collaborateurs, qui mobilisent expertises et esprit de corps pour concevoir des solutions de haute technologie dans les domaines de l'aronautique, de la dfense et du spatial. En combinant intelligence humaine et technologique, l'entreprise dveloppe les produits et services pour aider les acteurs civils et militaires observer, dcider et guider sur terre, en mer, dans le ciel et dans l'espace. Et ainsi contribuer un monde plus sr.
Diploma/Advanced/Higher/Graduate Diploma
Suprieure 5 ans
