This job role is for an experienced Senior Technical Project Manager with expertise in ICT delivery architecture, cloud operations, and ITIL-based service operations.
The candidate will have hands-on experience managing technical projects, working with Solutions Presales, and overseeing the transition of new telecommunications products and services into Day1 and Day2 operations.
The candidate should possess a deep understanding of both on-premises and cloud-based ICT environments, particularly Azure operations, and be familiar with Digital Platforms for Automation, Monitoring tools, and ServiceNow.
Make An Impact By
- ICT Delivery Operations
- Support the end-to-end delivery of ICT outsourcing projects, focusing on server, storage, and network operations within both on-prem and cloud environments.
- Participate in ICT cloud outsourcing efforts, particularly in Azure operations, ensuring seamless service delivery and optimization.
- Collaborate with Solutions Presales teams to define delivery scope, assess costs, plan resource utilization, and evaluate potential risks in technical projects.
- Apply ITIL framework principles to manage Delivery Service lifecycles, ensuring adherence to best practices for service delivery and operations.
- Lead the implementation of technical projects, including timelines, resource allocation, and risk mitigation.
- Implement automation and monitoring tools to improve operational efficiencies and service reliability.
- Participate in ServiceNow operations to implement incident management, service requests, change management, problem management, and maintaining the configuration management database (CMDB).
- Delivery Service Operations
- Collaborate with Product and Product Engineering teams to transition new telecommunications products and services into Day1 (go-live) and Day2 (ongoing) operational environments.
- Oversee and manage the transition scope of work, ensuring that all deliverables meet operational readiness criteria.
- Ensure the successful integration and support of networking products, including Fortinet, Cisco SD-WAN, Cisco Route and Switch, and VMware VeloCloud.
- Work closely with Product, Product Engineering, Day1, Day2 operations teams to ensure a smooth handover of services and monitor the performance and stability of the new products post-transition.
Skills For Success
- Bachelor's degree in engineering, Information Technology, or a related field.
- Minimum 5 years of experience in ICT outsourcing, cloud technologies, and networking, with a hands-on approach to project delivery.
- Certifications: Azure Cloud Certified (required) ITIL Practitioner (preferred).
- Strong experience with cloud platforms, particularly Azure, in a delivery and operations capacity. In-depth understanding of networking technologies, including Fortinet, Cisco SD-WAN, Cisco Route and Switch, and VeloCloud.
- Demonstrated experience leading technical projects, including managing scope, costs, resources, and risks.
- Proficient with automation and monitoring tools for ICT infrastructure management.
- Experience with ServiceNow for IT service management, specifically in incident, service request, change, and problem management, as well as CMDB.
- Strong leadership and project management skills with the ability to manage cross-functional teams and work under pressure.
- Proven ability to deliver technical solutions aligned with business goals while managing costs and risks.
- Excellent communication and interpersonal skills, capable of engaging with both technical and non-technical stakeholders.
- Strong problem-solving capabilities, with a focus on improving service delivery and operational efficiency.
- Adaptability to evolving technologies and business needs within the telecommunications sector.
