JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether youve got deep experience in commercial real estate, skilled trades, and technology, or youre looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Account Executive, Work Dynamics, APAC
About JLL
Were JLL. Were a professional services and investment management firm specializing in real estate. As a Fortune 500 company, we help real estate owners, occupiers and investors achieve their business ambitions.
If youre looking to step up your career, JLL is the perfect professional home. With us, youll have a chance to innovate with the worlds leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. Youll also make long-lasting professional connections and be inspired by the best. Were focused on opportunity and want to help you make the most of yours. Achieve your ambitions - join us at JLL!
About our Client
LSEG
Headquartered in the UK, LSEG is a global provider of financial markets data and infrastructure. Within APAC, the portfolio is over
- 2m sqft in 12 countries covering 29 sites. IFM is the main service where we execute the majority of FM services, technical and non-technical with a team of 120+ staff on JLL FTEs.
LSEGs vision is to provide an integrated customer experience, encouraging and enabling people to do their best work. This vision will be delivered through the following aspirations:
· Office as a destination: a place colleagues want to visit that enables the culture.
· Dynamic and efficient operations that are cost effective and flex to demand.
· Resiliency - managing risk to maintain operations.
· Sustainable and responsible reducing the environmental impact and making the office an attractive and inclusive place.
The Account Executive role purpose
Recognizing that corporate clients seek creative and often integrated approaches to best manage their real estate portfolios and complex occupancy needs around the world, we have integrated our occupier businesses into a single global division Work Dynamics. An integral part of Work Dynamics structure is the Regional Account Director (RAD) role, which brings together multiple services to deliver comprehensive solutions for our clients.
The Regional Account Director is responsible for ensuring a high level of client satisfaction, establishing and managing the service delivery team, delivering key regional initiatives as well as ensuring consistency in processes, systems and reporting. The role also ensures efficient and consistent operation of all services to meet contractual obligations with respect to the property portfolio of the Client throughout the APAC region as well as build strong & sustainable relationships within the clients organization. In addition, the role will drive innovative ways of thinking and working, constantly reviewing the best delivery models, along with upskilling the team, to enable a sustainable and engaged workplace experience for the client occupants. The multi- disciplined services provided consist of facilities management, project management, portfolio strategy, transaction management, lease administration and occupancy planning.
Reporting Relationships
Direct Manager: Group Account Executive and matrix to the Global Account Director.
Direct Reports: Regional Operations Director, Regional Engineering Lead, Regional Finance Lead, Regional Procurement Lead, Regional HSE Lead
Role Summary
Strategy and Account Management
Contribute and execute on the vision and strategy of the JLL business. Be the face of JLL in the marketplace.
Ensure that the account plan is implemented and aligned with client OKRs (objectives and key results)
Be accountable for the profit, loss and growth of the assigned account.
Be responsible for supporting the account in the region/geo/country by working with the local account teams and local clients.
Work with the Account Management Enablement organization to implement the agreed account management practices.
Provide feedback to the Product organization on the performance and gaps, if any on various Products and suggest improvements from on field and client feedback.
Client Relationship Management
Ability to extract and translate customer expectations into innovative strategic initiatives
Convinces stakeholders based on data, challenges in a constructive manner
Balances the needs of both client and JLL
Exhibits result orientation
Transformational Improvement
Unlock opportunities for account growth and work with the account team and/or Sales organization to convert these opportunities.
Drives creation and delivery of the strategic improvement roadmap
Promotes continuous improvement & Innovation
Role models a proactive and ownership focused mind-set
Lead & Deliver
Create a high-performing, integrated team who are committed to delivering exceptional client results.
Work with the Commercial Excellence team on margin enhancement and commercial excellence initiatives to improve and/or achieve the target margin for the accounts.
Realize the transformation program on-time
Exceed the Desired Outcomes every year
Promote open, constructive and collaborative relations with clients, superiors, subordinates and peers
Build strong and successful strategic partnerships between client and JLL, on- and off the direct team
Financial Management
Be responsible for achievement of the agreed financial targets for the account; revenue, expenses and debtors targets.
Lead the development of the property budgets and forecasts in accordance with the financial timetable.
Meets the agreed growth targets for the account.
Looks for opportunities to cross-sell services.
Responsible for collection of fees from the client as well as tracking of outstanding payments.
Contract Management
Ensures adherence to the contract requirements and intents
Responsible for the achievement of key performance indicators, service levels and other measures as contracted
Mitigates any CPI / KPI liability
Work with any global and/or in-region teams to manage any contract change requests
Operations
Responsible for management oversight of all resources involved in the delivery of services, e.g. recruitment, performance assessment etc.
Drives operational excellence across all services delivered, aiming to simplify, standardize and automate processes and procedures to enhance our service offering and make it more sustainable.
Actively manages the professional development of all direct reports
Prepares and implements a succession plan for the account
Lead and drive transformation of operating structure to support workplace experience and overall delivery goals
Drive innovative knowledge growth and fresh ways of thinking across all the functions
Review and enhance current and future skills to drive productivity, innovation and enable future of work.
Develops, implements and manages all regional initiatives and programs for the account
Drives client specific initiatives such as savings targets, benchmarking and best practices
Sources, transfers and implements best practices to the account through bringing outside in
Successfully communicates and commercializes successes and compliments to maintain positive momentum
Drives regional consistency in the account e.g. in reporting, standard operating procedures, systems and HR practices
Establishes consistency in the monthly reporting to drive a culture of shared learning and continuous innovation
Conducts Quarterly Business Reviews in region, with a focus on Knowledge Leadership, and participates in any multi-regional QBRs or similar
Core Competencies & Personal Attributes
Behaviours
The ideal candidate should have demonstrated the following competencies:
Empathetic, deeply understands the goals, drivers and needs of others
Trustworthy, earns and deserves the trust of clients and colleagues
Thorough and restrained. Prefers accuracy over speed to avoid mistakes.
Inclusive in all decisions and behaviours and demands this from others
Embodies JLL values of Ethics, Excellence and Teamwork
Decisive and relentless with a bias for action
Courage to make the tough decisions and have difficult conversations
Accountable for actions and outcomes and holds others to be accountable
Value agility and are not afraid to shift as conditions change
Authentic in their true self, not afraid of deliberate truth telling
Natural relationship builder with superior communication skills
Learns quickly from mistakes, recognizes patterns in the environment, and changes behavior based on immediate feedback
Experience
Minimum 15 years experience in real estate, preferably with strength in Facilities Account Management, ideally with a focus around Employee Experience and Sustainability. Beneficial to have understanding in Project Management, Transaction Management, Strategic Portfolio Management, Lease Administration and Workplace Strategy
Has handled complex account structures, either running multiple teams, multi disciplines, across multiple locations and countries
Has experience in handling client and/or Firm sensitivities knowing when to escalate with urgency, or how to de-escalate certain risks
Has demonstrated experience in balancing the interests of the client with those of the Firm
Has experience in translating client needs into existing or new business growth
Track record of year on year exceeding plan and adding growth through new services/products
Has effectively managed complex P&L(s)
Has presented in front of large regional audiences
Has grown talent through effective leadership and management. Strong track record of advancing both individuals and teams in complex business environments into management roles
Knowledge
Understands the product offering within JLL and has successfully sold products/
bundles contributing to growth
Knowledgeable of corporate real estate industry and has subject matter expertise
in several areas
Known as a strategic partner with SD who helps to lead new business pursuits
Excellent knowledge of business and financial acumen
Has a network of trusted colleagues across JLL and externally within the industry
Knows how to engage and attract talent within the competitor landscape
Keeps up to date with industry trends, research and the competitive landscape
Knowledge of clients model and strategy and industry
If this job description resonates with you, we encourage you to apply even if you dont meet all of the requirements below. Were interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
Were JLLa leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. Thats why were committed to our purpose to shape the future of real estate for a better world. Were using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and were honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where were headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
