Company Description
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose to uplift everyone, everywhere by being the best way to pay and be paid.
Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.
Job Description
What the Senior Director, Affluent & Consumer Segments does at Visa:
The Senior Director, Affluent & Consumer Segments will be responsible for anticipating, identifying, devising, sizing, planning for and executing Visas approach to established and emerging consumer segments in Asia-Pacific.
Initially focused on an overhaul of Visas proposition for affluent consumers, the SD, will lead cross-functional initiatives to update our product mix, proposition features, offers, pricing and benefits plans, to determine the best Go-to-market, channel approach and communications strategy. To achieve this the role holder, will lead a small team of direct reports in Visas Singapore Hub team, and will be the leader responsible for marshalling cross-functional teams across all main functions of Visa in Singapore and across the region to achieve desired outcomes and goals
The role will require regular liaison with colleagues from across Visas other regions (CEMEA, EU, LAC and North America) and very frequent collaboration with Global colleagues in our San Francisco HQ. The role holder will be the thought leader on the Affluent segment in all its facets, for the Asia Pacific region and will be expected to rapidly develop Visas position and approach towards other key consumer segments following on from Affluent.
Reporting to the Head of Consumer Solutions in region, as part of the Consumer Solutions group, the role is to be a visible product leader in the region and across the globe and as such to bring thought leadership, subject matter expertise, people and stakeholder management skills and rigorous process and budget management experience to the role.
Notwithstanding competitive and regulatory headwinds, Visa remains the leader in provision of payment products to the mass-affluent and high net worth segments, a key focus of this role is to retain and grow this business with our issuing partners, merchants and ultimately for these consumers, as well as examining what other affluent segments Visa should seek to attract with new and updated products and propositions. As part of this objective, the role-holder will lead the process of gathering, evaluating and prioritizing product requirements, building a business case for new product features and platforms and executing the build and readiness activities to deliver these solutions.
The SD will also work closely with the Head of Solution Commercialization to oversee the go-to-market and Commercialization activities for new Affluent products and solutions as well as with Visas Cross-Border team, Visa Technology, Design & Architecture and Client Services teams to add new product features and customize our solutions based on market needs. The role-holder will be responsible for developing a compelling commercial proposition for each market execution, market sizing, internal and external narrative development, pricing strategy, the approach to IRF and client economics as well as product tech development. In this capacity, the role-holder will also have responsibility for solution lifecycle management and coordination of the activities underpinning these efforts across key stakeholder groups such as Finance, Client Services, Legal, Compliance, Marketing etc.
Ideally, the SD should be able to hold and facilitate technical discussions with both internal and Client technology stakeholders and advocate for the most effective and efficient technical architecture and implementation methodologies to expedite product delivery.
The SD will need to be highly collaborative, possess strong program management experience and have solid technical product development experience as well as strong commercial understand. The role holder will also need to be experienced in working across markets, cultures and areas of specialism within Visa and client organizations.
Why this is important to Visa
Consumer Solutions are the foundation for Visas business in Asia-Pacific and encompass conventional card-based credit, debit and prepaid programs as well as newer fintech-linked solutions. Consumer Solutions span all life-stage and income segments across Visas Asia-Pacific markets from entry-level Prepaid and Debit products through to High Net Worth credit propositions and solutions, and as such the team is a key platform for revenue generation and consumer engagement for Visa and our clients. The development of new innovative card products is an essential component of the next phase of credit growth in the region, and this role will be instrumental in executing our strategy to address the opportunity.
Qualifications
12-15 years of leadership experience in the payments or consulting industries with a predominant focus on product development, product management & strategy
Direct experience in financial services, fintechs and card portfolio management will be an advantage
Experience in the deployment and management of products and solutions targeted at acquiring and retaining Affluent, High Net Worth and Ultra High Net Worth consumers, with experience of doing this in Asia-Pacific a distinct advantage
Strong direct line management experience as well as being skilled in influencing key stakeholders
Demonstrable experience of engaging on and leading technical product development, issue resolution and tech architecture development is needed in this role
Proven program and project management in a matrix, multi-country, and multi-cultural environment is essential. The ability to build and motivate a project team made up of participants from different functions is essential.
Proven business acumen, analytical skills and keen understanding of new technology payment business models and profitability drivers
Understanding of network product, rules, product stack & functionalities technology will be advantageous
Good balance between strategic thinking and detailed, flawless execution with attention to detail.
Able to work independently, yet seamlessly integrate and manage diverse groups and functions organized within different organizational reporting lines
Additional Information
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
