Role: Senior Event Technician
Contract Type: Permanent
Location: Singapore
The prime function of the Senior Technician (L1 and L2) is to provide AV technical support for all meeting rooms across our client's campus. Working with the SME and AV team to ensure resolution in accordance with the agreed SLAs.
The position involves a high degree of exposure, working sometimes with executive management and managing directors to provide the services below.
All services should be delivered punctually at scheduled times and in accordance with agreed SLAs. The Senior Technician (L1 and L2) is expected to deliver a high level of customer service and provide proactive and reactive support efficiently. The Senior Technician (L1 and L2) will perform L1/L2 incident management and escalate where appropriate.
DUTIES AND RESPONSBILITIES
The responsibilities of the Senior Technician (L1 and L2) include, but are not limited to:
- Provide AV and VC set-up and technical support across all meeting rooms and VC equipped rooms
- Advanced fault finding and troubleshooting
- Perform L1/L2 incident management
- Escalate, raise and update incidents to the Regional Lead
- Support Project Managers in the successful delivery of projects
- Assisting the AVNOC with delivery of a due diligence program providing reporting on room conditions and recommending upgrades and improvements
- Demonstrate Self Service AV and VC capabilities to end-users wherever possible
- Carry out proactive health checks in accordance with SOP
- Service continuity support including preparation for a restoration of service from Power Downs, Black Building Exercises and other planned or unplanned Business Continuity Management activities
- Assist with software upgrades
- Assist with support for video/audio conferencing problems. Investigate faults and recommend further actions to rectify. (Familiarity with Crestron and Cisco system would be ideal.)
- Ensure all multi-media / presentation rooms are maintained in good working order
- Presentation / multi-media meeting room support, including duration support
- Assist with support for multi-media broadcasting
- Quick response to emergency/ad-hoc requests
- Assist, where possible, with IT-related enquiries during supports. Escalate issues if required.
- Advise clients on best practice
- Provide regular feedback on communication issues and service improvements
- Assist with training of new starters and freelancers
- Build and maintain client relationships
- Be flexible and assist the team in all areas of the department
- Manual handling tasks will be required when necessary for moving equipment
If you are selected for interview, and need any reasonable adjustments made for your interview, please let the Talent Acquisition team know, at the point of scheduling.
If you do require details of the vacancy or the application process in an alternative format, please email [Confidential Information] outlining your requirements.
About Kinly
Kinly is the globally trusted AV and UCC technology advisor to world-class organisations. Our solutions drive maximum collaboration, engagement and productivity to enable a world where people can work together, from everywhere. Our people are unified by a passion for helping teams achieve their workplace communication and collaboration goals, irrespective of complexity, location or project size. We design, engineer and support audio visual and collaboration technology solutions that add real business value and deliver exceptional user experiences, every time.
Why Kinly
We are experienced: When you join our family you'll be part of a multi-award-winning team made up of the industry's most innovative professionals.
We are proven: The world's leading global businesses rely on us to deliver secure and reliable meeting experiences. Come with us on our journey.
We are independent: We partner with the world's best AV vendors to deliver our customers unrivalled access to cutting edge technology tailored to their exact needs.
We are global: You'll be working with alongside the world's leading brands and supporting them on high-profile, international projects.
Equal Opportunities:
Kinly is committed to providing equal opportunities in employment, all qualified applicants will receive consideration for employment without regard to sex, age, gender identity, pregnancy, colour, race, national origin, sexual orientation, disability, religion or any other protected characteristics. We welcome your application.
