Company Description
Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The family-like atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.
Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.
Responsibilities
- This position is for Office of Admissions and Financial Assistance (OAFA).
- Assist with walk-in enquiries, calls to SMU Admssions Welcome Centre, answer emails in admission mailbox and assist with online Live Chats.
- Assist with administrative duties which will include updating of applicants details on application form and on the admission systems.
- Support key outreach events such as SMU Open House, Poly Day, Scholarship Showcase, Intergrated Early, Main Discovery Day, Destination SMU and other signature admissions events.
Qualifications
- Diploma or Degree with at least 2 years of customer service experience.
- Good communication skills and enjoy talking to people.
- Meticulous, with strong administrative skills and ability to multi-task across different projects.
- Strong customer service mindset with the ability to respond to different types of personalities.
- Knowledge and interest in SMU will be an advantage.
Other Information
Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.
