Job Purpose:
The Executive/ Senior Executive / Assistant Manager / Senior Assistant Manager will be responsible for the management of assigned clinical service(s) across the continuum of care, and achieving stated outcomes in customer service, volume & financial targets, processes and learning & growth perspectives.
Job Responsibilities:
Primary Responsibilities and Duties:
Operations:
Manage service point operations assigned.
Primary responsibility is for daily operations of these service points, including front counter services, administrative, and operational matters, and partnering the Nurse Manager and doctors to solve system and process issues.
Work with department managers to ensure a positive experience for patients along the continuum of care.
Responsible for ensuring that facilities are patient-friendly, safe and clean.
Work closely with Nursing, Operational Support Services and other stakeholders for Psychiatry specific clinic infrastructure and/or building improvement projects to ensure
user requirements are adequately captured in project specifications;
site works are carried out in compliance to hospital standards e.g. infection control;
projects are completed on time and within budget.
Business and Research Management:
Responsible for achieving the volume and financial targets for the clinical services/ research assigned, and be responsible for developing and carrying out business plans in conjunction with the clinical heads of departments/ divisions to ensure that goals are reached.
Scope of business management includes annual financial budgeting and regular reviews with clinical heads of departments/ divisions, and development of new services, coordination of research activities, research grant applications.
Oversee all research activities and grant applications to ensure clinical trial adhere to compliance with Research Governance, Good Clinical Practice, Data Protection and Ethical Requirements.
Responsible in procuring and management of logistics needs for business.
Training Programme Coordination:
Partnering with clinical head of division, to develop curricula for training programmes, workshops, and advanced fellowship.
Oversee overall training programme operations and coordination. He/ She will assist in scheduling and logistics for training courses, including securing training facilities, setting dates/times, sending invitations and reminders, arranging catering, AV equipment, etc.
Managing training budget and forecast and allocate budget for training materials, facilities, travel, and other expenses. Tracking spending and looking for cost savings.
Responsible for evaluation of training effectiveness. He/ She shall get feedback from trainees, measures changes in skills/knowledge, assess impact on performance goals, and identify improvements for future training.
Maintaining training records to keep track of training completion, pre and post training scores, certifications, etc. for all trainees.
Monitoring report on training progress. To keep leadership and stakeholders informed about training initiatives and results.
Staff Management:
Responsible for ensuring that non-nursing staff receive appropriate induction, orientation and training so that they possess appropriate skills and knowledge to carry out their jobs.
Responsible for staff recruitment and retention to achieve a stable, skilled and motivated team, in partnership with Nurse Manager.
Responsible for communication between staff and leadership of the hospital. He/ She should ensure timely dissemination of information, escalation of issues, recommendation and implementation of solutions to problems.
Secondary Responsibilities and Duties:
Disseminate and implement hospitals policies & procedures.
Ensure Policy & Procedures are current.
Perform any other duties as assigned by supervisor
Job Requirements:
Skills and Knowledge:
Analytical and with good communications skills (written and spoken).
Be computer literate in Microsoft Word / Excel.
Problem-based learning.
Personal Traits:
Positive, motivated and able to perform under pressure.
Has initiative and able to work independently.
Service-oriented and customer-focused.
Educational Qualifications:
Basic degree from a recognised institution.
