Senior Executive/ Executive - Patient Service Centre

Family Group: Administration

Job Summary:

To provide ground leadership to the assigned unit in Financial Counselling (FC) Department - Admission Office, Inflight FC or Emergency Department FC
To review and oversee FC processes as well as training relevant to the assigned unit
To engage (Assistant) Supervisors and Patient Service Associates minimally within the assigned unit, so as to align job meaning and inspire peak performance
To support the (Assistant) Manager in planning, implementing and sustaining department-level processes and initiatives, in support of MOH's policies and TTSH's priorities

Main Duties & Responsibilities:

Specific

Lead a team of PSA Supervisors / Assistant Supervisors and Senior / Patient Service Associates from your assigned uint (Admission Office, Inflight FC or Emergency Department FC) in conducting financial counselling (involving patient consent and authorization, estimated bills, healthcare financing and assistance schemes, payment options and payment collection) to the patients/next-of-kin
Ensure efficient operations of the assigned unit. This includes:
Plan and coordinate resources required for your teams operations in TTSH, NCID or ICH as well as any expansion of the hospitals services in the future
Ensure consistent and universal financial experience for the patients throughout the hospital
Review existing processes and workflows to ensure relevance to the hospitals needs
Implement new workflows or processes to optimize resources and improve efficiency
Provide timely reports on the assigned teams performance so as to enable timely management decision support

General:

Assist and support the Manager / Assistant Manager in planning, implementing and sustaining department-level processes and initiatives, in support of MOHs healthcare financing policies and the hospitals priorities

Partner internal and external stakeholders to implement improvement initiatives to advance the following objectives:

Effect and ensure appropriate corporate governance
Improve work processes

Be a change agent and inculcate mindset change for hospital-wide / department level initiatives and establish a working environment of collegiality and effective teamwork

Represent the department and hospitals interests in various inter-hospital and intra-hospitals committees

Any other duties as assigned by Head of Department/Hospitals Senior Management

Implement new workflows or processes to optimize resources and improve efficiency
Provide timely reports on the assigned teams performance so as to enable timely management decision support

Job Requirements:

Education, Training & Experience

Bachelor's Degree in Operations/Service Management or related discipline

Professional License

Minimum 2-3 years work experience either in service or operations-related industries
Working experience in healthcare services or IT project implementation will be an added advantage
Experience in leading a team with good leadership and management skills
Track record in change management
Strong analytical and writing skills
Able to think strategically and multi-task
Excellent interpersonal and communication skills