Senior Executive (Financial Aid) - Finance Department

What the role is

The Senior Executive will support the financial processes for Pre-Employment Training (PET) students. Responsibilities include reconciling funding receipts and disbursements, monitoring budgets, and ensuring compliance with policies, guidelines and requirements from regulators and/or funding organisations. The role also involves rotating duties to support common student finance functions including handling student enquiries and updating of receipts.

What you will be working on

PET Administration and Reporting

• Liaise and coordinate with internal and external stakeholders to manage PET billing matters and ensure timely settlement of outstanding invoices.

• Support and process financial assistance related claims, refunds to funding organisations, disbursements to students, budget monitoring and tracking, and cost recoveries related to financial assistance.

• Ensure that all processes are completed in a timely and accurate manner.

• Ensure accurate accounting of financial transactions in the financial system.

• Prepare regulatory reports, budgets, statistics, and claims for internal and external stakeholders.

• Perform regular reconciliation of funding and disbursement records and follow up discrepancies and unreconciled items, if any, with the relevant stakeholders.

Public Enquiries and Customer Service

• Rotate duties to work with two team members to respond to public enquiries related to student financial matters.

System and Process Management and Improvement

• Collaborate with internal teams, external consultants, and government agencies to implement system changes necessitated by policy or procedural updates.

• Report identified system issues and work with system consultants to test and resolve issues.

• Identify, propose, and implement improvements to streamline processes related to financial aid operations.

• Maintain SOPs for the supported processes.

Administrative Support and Ad-hoc Projects

• Perform any other administrative tasks, duties, or ad-hoc projects as assigned by the Reporting Officers, ensuring all operations run smoothly.

What we are looking for

Academic training in Accounting or a related field.

At least 3 years of experience in accounting operations, preferably in student finance or education-related settings.

Skills:

- Strong attention to detail and the ability to manage multiple tasks efficiently.

- Good communication and interpersonal skills to liaise with internal and external stakeholders.

- Experience in customer service and managing customer queries is valuable.

- Proficiency in financial systems and Microsoft Office Suite.

- Knowledge of financial assistance schemes.

- Experience in preparing reconciliation statement, processing financial assistance claims and award disbursements.

- Experience with system testing and issue resolution.

- Experience with Microsoft PowerApps is a plus.