Attend to, acknowledge and facilitate resolution of feedback and complaints acknowledgement.
Manage and implement of feedback systems projects (department CRM system, e-survey system and relevant reporting and updates at department and senior leadership meetings).
Administer internal (internal hospital and cluster) and external awards (MOH, national and international) staff service quality/patient experience awards.
Record and disseminate compliments to staff received externally or internally via CRM system or * Staff-to-Staff compliment platforms and email blast of positive notes from patients, public and staff.
Share good practices in conflict resolution and staff abuse incident management at department meeting, staff roll-calls and formal training sessions, as well of Community of Practices interest groups within or cross cluster.
Requirements:
Bachelor's degree in Nursing, Healthcare Management or any other relevant discipline
Formal Certification in adult learning, patient experience and quality improvement will be an added advantage
2 years of customer service experience preferably in a healthcare environment
Candidates with no prior experience are welcome to apply
Knowledge in data analysis will be an added advantage
