Job Summary
To provide support to branch services
Functional
- Perform teller duties in branch, including to handle counter transactions in Cash & Cheque - withdrawal/Deposit, issuing of Cashier's Order issue and Auto Financing Payment
- Perform Fixed deposit transactions processing and monitor income, repayments, break costs.
- Perform internal Fund Transfer, FX transactions, cheque book issue
- Customer Account closure and static data update
- To provide counter services to customers and customer's enquiries
- Verification of Hire Purchase Agreement for HLBB customers
- Provide efficient and customer-focused service to meet customers needs and exceed expectations
- Provide inputs into operation processes and workflows to deliver efficiently and mitigate risk.
- Escalate potential operation issues, provide recommendations and suggestions to the direct manager
- Responsible to prepare/update operational procedures to reflect changes to policies/regulations and in current practice
- Work as a team to achieve business objectives, performing other duties and functions as assigned for supporting the branch
- Report suspicious transactions to proper channels
- Assist and participate in ad-hoc projects
- To carry out any other duties as directed by Management
Education/ Qualification
- Diploma/Bachelor Degree preferably major in Banking & Finance
Experience
- At least 4 years of relevant work experience in a Banking and Financial Institution.
- Well versed in lending middle office operations as well as familiar with the related front to end workflows essential
- Strong analytical and problem solving skills essential
- Able multi-task and thrive in a fast-paced work environment
- Meticulous, with an eye for detail.
- Good communication skills, both verbal and written
- Strong finance and accounting background
- Knowledge in fixed deposits would be advantageous.
- Some experience in remittance to cross-cover for team members
