Duties And Responsibilities
Include planning and executing strategies for completing property management, periodic preventive maintenance, reactive maintenance and maintenance projects within KPI and in a timely manner. Supervising all property management, soft services, M&E services (include M&E minor project work), leading a team and vendor groups to manage and support the tactical delivery and be the on-site key point of contact for the key stakeholders.
You will be leading and managing the growth and performance of the Assistant Service Managers, Cluster Leads, Property Executives, Engineers, Technical Executives, LEWs and Technicians, provide support through leadership, drive excellence, and participate in key discussions.
You will also work closely with client's line managers on property, soft services, mechanical, electrical, and technical field strategy and in driving the implementation of all features include on site.
The responsibilities will include managing site budget, inventory management, maintenance and operations, contract services, purchasing of material, and equipment & supplies.
Ability to effectively communicate via phone and email ensuring that all administrative duties are completed accurately and delivered with high quality and in a timely manner. Rely on experience and judgment to plan and accomplish goals and a wide degree of creativity and latitude is expected. Direct report to the Account Director.
As an expert in the field, you must be flexible in taking other responsibilities aside from your core tasks. Likewise, you'll be working side-by-side with both engineering and facilities departments in handling our contractors. Ensuring workplace safety is also within your scope. You will actively participate in health and safety reviews and identify potential risks. You will also participate in emergency evacuation procedures as needed.
People Management
Demonstrate and ensure to instill a culture in the team that match our I am JLL core behaviours and values of being an Expert, Proactive, Innovative, Versatile, Team Player and valuing the Customer.
- Manage and coach team.
- Develop and sustain a high-quality well motivated team.
- Ensure high staff morale, trust and work ethics.
- Actively support an environment that supports teamwork, co-operation and performance excellence within team.
- Assist in mentoring and enabling Training & Development of team members.
Client/Stakeholder Management
- Deliver excellent customer service to meet on-site client's expectations.
- Build and develop effective relationships with key stakeholders &/or client and be comfortable working across all levels.
- Monitor procedures to ensure client's expectations are conveyed and worked upon.
- Communicate effectively with clients/stakeholders.
Procurement & Vendor Management
- Manage Hard Service/Projects multiple vendors including hard and soft skills to deliver services on time and within budget.
- Support vendor procurement processes in accordance with agreed client procurement guidelines as well as Jones Lang LaSalle procurement best practices.
Contracts Management
- Support to ensure that all contracts are professionally delivered at the right cost and in line with the Jones Lang LaSalle of Ethics.
- Support monitor expiry of contracts and initiate re-procurement if needed.
- Support continually assess contracts to ensure best value delivered to the client.
Finance Management
- Support to ensure that the site's financial operations are meeting targets and control requirements.
- Assist and monitor financial processes to ensure account payable procedures are always followed.
Health & Safety Management
- Support with the implementation and manage safety procedures to ensure the provision of a safe working environment.
- Ensure compliance with statutory regulations on fire, health and safety standards.
Site Operations Management
Develop and implement maintenance regime and strategy.
- Implement Industry Best Practice operations
- Monitor to ensure all building procedures and performance measures are always maintained.
- Ensure all Critical Environment (CEM) requirements are met.
- Seek ways to reduce costs and improve operational standards.
- 24/7 emergency call support and site attendance are required.
- Drives continuous improvement projects to optimize operations and improve productivity to meet and exceed business objectives.
- Effectively leverages the Operations and Field Area to solicit ideas and understand problems and challenges.
Risk Management
- Assist in the implementation and management of a property risk management program.
- Support the implementation and monitoring of disaster recovering and business continuity plans.
- Follow established escalation procedures and incident reporting procedures.
- Adhere to Jones Lang LaSalle's business conduct by ensuring compliance with the firm's guidelines, procedures and strategies.
- Achieve Key Performance Indicators and Service Level Agreement targets
Requirement:
- Extensive experience in Building M&E systems will be an added advantage.
- Degree from a recognised tertiary establishment and have managed an accumulated building portfolio of >200,000 sqm in the past 3 years. He/She must have a minimum of 8 years of relevant working experience at his/her equivalent level as an SFM/FM, or Tier 2 Certified
Facilities Management Expert (CFME) accreditation by Singapore International Facility Management Association (SIFMA) accreditation scheme, and proven management background.
- Minimum 5 years of relevant supervisory experience in facilities management, property management, facilities engineering, or related field.
- Strong budget management and data analysis skills
- Bachelor's degree in engineering (Electrical or Mechanical), Facilities Management, Diploma Holder in Building Services or its equivalent
- Possess interpersonal and strong ability to manage Hard FM Services.
- Excellent written and communication skills.
