This position will have responsibility for providing process support and installation of new plasma etch / clean / deposition systems at customer sites. This includes design, evaluation and documentation of process window for new installations or Lam recommended field hardware modifications / upgrades
Work closely with Account team and customers to understand customer technology roadmaps, process flow, inflection points, requirements and business issues / challenges. Identify areas where Lam is able to value-add.
Work with Account team and customers to execute to penetration and defense strategy, including co-ordinating with Global Product Group on product demonstration
Perform startup of capacity add Lam systems i.e. match results to existing systems and applications
Design and complete simple DOE evaluations to characterize process window for new installations or Lam recommended field hardware modifications / upgrades
Conduct experiments and tests, collect and analyze data and generate reports for both internal and external distribution
Develop new processes to new and/or existing customer applications
Professionally represent the company to the customer. Utilize knowledge of company's product lines and service to keep existing / potential customers informed when new/additional needs are identified
Develop good customer relations during start-up and trouble-shooting
Maintain company's assigned equipment (computer, tool kit, diagnostic test equipment, spare parts etc) in good working condition, secure and accounted for
Ensure safe working condition at work site
Any other duties as assigned by the Immediate Supervisor
Job Requirements:
Engineering degree or Bachelor of Science (in Chemistry / Physics) or equivalent
Systematic and has an analytical mind
Good communication and interpersonal relations skill
Able to actively engage customers on technical solutions
Able to work in Fab environment and perform standby duties
