- Simulate user issues to identify and resolve network and connectivity problems. Conduct root cause analysis to pinpoint the source of infrastructure incidents and devise temporary and permanent solutions.
- Recommend system modifications to address ongoing issues. Oversee updates and maintain an accurate system inventory.
- Mentor and train teams on resolving infrastructure-related incidents.
- Lead the planning and requirements phases of infrastructure network operations projects.
- Contribute to the design and implementation of infrastructure replacement plans. Manage the implementation of approved infrastructure changes and maintenance routines.
- Oversee network operations activities and the installation of network systems according to design specifications. Ensure alignment with service level agreements.
- Develop and manage service-level objectives and targets. Monitor performance to meet or exceed requirements.
- Develop client satisfaction metrics and service procedures. Propose recommendations to improve performance and client satisfaction.
- Pilot new tools, technologies, and processes to enhance infrastructure performance.
- Manage infrastructure network testing and implementation.
- Address identified vulnerabilities and ensure solutions are implemented in accordance with company policies.
- Gather performance and data usage statistics for capacity planning and reporting.
- Perform ongoing tuning and optimization of infrastructure network hardware and software components.
- Manage and troubleshoot SDWAN infrastructure.
Requirements:
- Bachelor's degree or equivalent diploma in IT, Computer Science, or related field.
- Certified in CCNP, NSE, and CCSA.
- Cloud certification and experience preferred.
- Proficient in network management tools such as SolarWinds, WLC, FortiAnalyzer, and FortiManager.
- Understanding of cloud network architecture, particularly Azure.
- Strong communication and interpersonal skills.
- Flexible to work outside of standard business hours.
To apply, please visit www.gmprecruit.com and search for Job Reference:24985
To learn more about this opportunity, please contact Gia Grace at
We regret that only shortlisted candidates will be notified.
GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Bautista Gia Grace De Guzman | Registration No: R23111973
This is in partnership with the Employment and Employability Institute Pte Ltd (e2i).
e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.
By applying for this role, you consent to GMP Recruitment Services (S) Pte Ltd's PDPA and e2i's PDPA.
