- Installing and configuring computer hardware, software, systems, networks, printers, and scanners
- Troubleshoot and resolve issues with software or hardware.
- Work experience in an IT environment supporting desktops, laptops, peripherals, and printers
- Work experience in a service/help desk setting
- Proficient in applying tablet, desktop, Server Operating Systems, and all Microsoft applications
- Possession of advanced knowledge of Wireless technologies and LAN
- Possession of advanced knowledge of all Laptop hardware and Desktop types
- Strong knowledge of Active Directory and various technical support concepts, procedures, and practices
- Strong knowledge of iManage software, proficiency in PC and Mac hardware and software troubleshooting, familiarity with Microsoft Office products including Windows 10/11 and Office 365
- Exceptional ability to work optimally in a fast-paced environment.
- Active Directory & Azure Maintenance Support (which includes Azure AD, On-Prem AD)
- Strong ability to effectively manage multiple tasks simultaneously
- Strong listening skills to fully understand what an end user's needs and/or requests are.
Requirements:
- Candidates are required to have a minimum of two to four years of relevant experience in user support.
- Qualifications include a Diploma or Bachelor's or Associate's degree with relevant IT/ Computer Science
- Ability to perform diagnosis of technical issues
- Strong interpersonal and communication skills, attention to detail, ability to work collaboratively in a team-oriented environment, multitasking abilities in a fast-paced setting, and the capability to interact effectively with staff and vendors.
The candidate will be working at the client location, specifically at Changi Airport Terminal 3.
