Senior / Lead Executive, SSI, Programme & Learning Services

[What the role is]
. Provide full range of administrative support and customer service to learners and organisations for courses under assigned portfolio(s).
. Provide good customer experience to learners and all other stakeholders by adhering to the service standard guidelines.
. Implement learning activities for the social service sector while adhering to the guidelines related to management of Continuing Education Training centre (CET).

[What you will be working on]

1. Provide customer service, course administration and logistics support for courses, assessments, events, etc.

2. Attend to phone calls, email and walk-in enquiries.

3. Ensure good overall customer experience, and perform reception duty as and when needed.

4. Handle and process course enrolment application from learners and organisations

5. Assist with admissions, process and screen applications.

6. Assist with room bookings.

7. Work with Programme Managers to ensure smooth conduct of the courses assigned

8. Prepare and submit reports such as income and expenditure statements, course performance reports, funding reports, space utilisation, etc.

9. Follow-up on invoices, outstanding payments, refunds, appeals/waivers, etc.

10. Provide necessary learners support to ensure smooth operation of the day to day classes for the programmes assigned

11. Adhere to the CET operational and Continuous Improvement Review (CIR)Audit and Minimum Service Standard Audit requirements

12. Submit enhanced Subsidy Grant Claims for learners on the SSG Training Partners Gateway (TPG) portal

13. Other duties as assigned.

[What we are looking for]

Personal Competencies:

1. Customer-centric

2. Able to multi-task

3. Problem-solving skills

4. Proactive, self-driven

5. Organised and systematic

6. Detail-oriented, meticulous

Skills & Knowledge:

1. Effective communication and interpersonal skills

2. Proficient in Microsoft Office applications such as Word and Excel

3. Good writing skills

Experience: At least 1 year of working experience in training administration. Preferred: Relevant experience in CET Centre.