Job Responsibilities:
- Develop strategies and roadmap to meet business goals and drive customer satisfaction, in alignment with organization's goal.
- Manage product roadmap and backlogs and ensure that vendor and IT partner(s) deliver products on time.
- Lead and oversee system enhancement/change requests from ideation to implementation
- Engage in vendor / contract management to ensure established SLAs are met and Contract & addendums are current and up-to-date.
- Provide data-driven evidence to highlight operational gaps and recommend resolutions to address gaps.
- Work with vendor, IT partners(s) and users to implement resolutions to close gaps.
Job Requirements:
- Bachelor's degree in business, computer science or a related field
- Minimum 5 years working experience in Contact Centre and/or IT Product/Project Management
- Strong analytical and problem solving skills with data driven approach to decision making
- Proven track records of managing, launching or scaling digital products
- Experience with Agile development methodologies
- Good written and oral communication skills
We regret that only shortlisted candidates will be notified
Interested applicants kindly click on apply now or send your updated resume to
Jayden Kua Jing Yu
Registration Number: R24144814
EA License Number: 02C4944
People Profilers Pte Ltd, 20 Cecil St, #08-09, PLUS Building, Singapore 049705
http://www.peopleprofilers.com
