The Senior Member Services Associate is the first point of contact for members and guests of the Club, both in-person and over the phone. This role requires a blend of friendliness, professionalism, and efficiency to ensure a positive and memorable first impression. The Associate will be responsible for greeting and welcoming members and guests, addressing their queries, providing information, and maintaining accurate records.
Thus, the primary role of a Member Services Associate is to present the organisation in the best possible manner.
Key Responsibilities but not limited to:
Greeting and Welcoming:
- Warmly greet and welcome members and guests upon arrival or during phone interactions.
- Provide a friendly and professional first impression of the Club.
Customer Service:
- Answer inquiries in a knowledgeable and courteous manner.
- Provide accurate information about Club facilities, services, and events.
- Assist with special requests and ensure customer satisfaction.
Record Keeping:
- Maintain and update member records and ensure accuracy.
- Handle and process payments efficiently and accurately.
Communication:
- Communicate effectively with members, guests, and other staff members.
- Ensure clear and concise information is relayed during interactions.
Problem Solving:
- Address and resolve member and guest concerns promptly and professionally.
- Escalate issues to the appropriate department or manager when necessary.
Administrative Duties:
- Perform general administrative tasks such as filing, data entry, and guest registration and etc.
- Assist with other duties as required to support the Member Services team.
Guest Room Reservations Management:
- Handle and process room reservations accurately and efficiently via phone, email, or in-person.
- Update reservation systems with booking details, changes, and cancellations.
- Confirm reservation details with guests and provide necessary information regarding check-in/check-out times and policies.
Arrival Coordination:
- Prepare for guest arrivals by ensuring that rooms are ready and meet quality standards.
- Greet guests upon arrival, check them in, and provide key information about the room and facilities.
- Address any special requests or requirements before or upon arrival.
Departure Procedures:
- Facilitate smooth check-out processes, including handling payments and reviewing guest bills.
- Address any concerns or issues raised during departure and ensure that all charges are accurate.
- Conduct final room inspections to ensure cleanliness and readiness for the next guest.
Join Our Team and Enjoy Fantastic Benefits!
5-Day Work Week in a convenient town area location
13-Month AWS Bonus to reward your dedication
Performance Bonus for outstanding contributions
Ang Pow Bonus: Up to $3,000!
Retention Bonus to celebrate your long-term commitment
Meal Allowance and Split Shift Allowance as added incentives
Career Advancement Opportunities to grow within the company
Comprehensive Insurance & Medical Benefits for your well-being
Employee Referral Fee Benefit to reward you for bringing great talent to our team
