Assist with infrastructure planning and design
- Assist with the planning and design of infrastructure systems
- Assist with the documentation of infrastructure design and planning activities and decisions
Support infrastructure operations
- Perform infrastructure operations activities such as installations of infrastructure systems according to design specifications
- Align infrastructure operations with agreed service agreement standards
Maintain infrastructure
- Perform activities related to ongoing maintenance of infrastructure
- Assist with the implementation of agreed infrastructure changes and maintenance routines
Optimise infrastructure performance
- Perform ongoing tuning and optimisation of infrastructure hardware and software components such as updates and upgrades
- Participate in infrastructure development activities
- Assist with infrastructure testing and implementation
- Gather performance and data usage statistics for capacity planning and reporting
- Assist with piloting of new tools, technologies, and/or processes
Resolve incidents
- Perform problem/issue identification and resolution
- Assist with simulation of user problems to resolve operating difficulties
- Follow up with users to ensure problem has been resolved
- Recommend system modifications to reduce user problems
Requirements
- At least 6 years of experience in the Network Management and Support Services, Unified Communication, Wirecenter maintenance
- Strong knowledge and experience in supporting Cisco Switch, Cisco Router, Fortigate Firewall, Palo Alto Firewall, ClearPass NAC, F5 VPN, IPS, WLC, Access Point and VSS/VLAN Architectures.
- Network Support in the areas of wireless, wired, VPN
- Network certifications eg CCNE, CCNA
