Manage and establish priorities for design and maintenance of entire infrastructure inclusive of LANs, WANs, Internet, security and wireless implementation
Day-to-day network support and new projects
Respond to and resolve network-related incidents in a timely manner, minimizing impact on business operations
Responsible for the commission, decommissioning and tech refresh of network devices
Manage the smooth delivery of network operations in accordance with SLA
Provide firmware updates for network devices
Ensure network infrastructure complies with security policies
Prepare and maintain assets to ensure availability
Manage and ensure effectiveness of security solutions, including firewalls, anti-virus solutions, and intrusion detection systems
Test network performance and provide network performance statistics and reports develop strategies for maintaining network infrastructure
Provide directions to the help desk team members to support daily operation
Implement a central problem management route for information management users to handle queries and complaints
Take measures of crisis management to control all effects that may arise from customer problems and complaints to avoid escalation
Maintain process/procedural documents
Requirements:
Degree in Computer Science or Engineering
Minimum 3 years of related working experience in managing large enterprise IT Network infrastructure
Possess in Cloud Technology / SD-WAN / WAN / VPN / Proxy skillset
Experience in Network Access Control Solution / Skillset
Proficiency in Firewalls, Wi-Fi, Network Switches, VPN Tunnelling, and VLANs
CCNA Certification or Equivalent
Good planning, organizational, analytical and problem-solving skills
Demonstrate strong technical foundation and willingness to learn new technology and approaches
Able to co-ordinate and collaborate with cross-functional team members
