Our esteemed client, an established MNC, is searching for a Senior Operation Specialist (Infrastructure):
Job Responsibilities
- Oversee daily IT operations and maintenance for systems, including servers, networks, and applications, ensuring high availability and reliability.
- Provide guidance, support, and training to junior team members, assisting in the development and implementation of IT operational policies, procedures, and standards aligned with best practices.
- Create and maintain documentation for IT systems, configurations, and procedures, ensuring accuracy and accessibility for team members.
- Collaborate with internal teams and external parties on IT projects, contributing to requirements gathering, planning, and executing system upgrades, migrations, and deployments.
- Manage relationships with customers, vendors, and service providers, negotiating contracts and service-level agreements to ensure quality and cost-efficiency.
- Coordinate with business and finance teams on budgeting and procurement matters.
- Act as a primary point of contact for escalated IT issues and incidents, providing technical support and troubleshooting as needed.
- Analyze IT operations metrics and KPIs, preparing reports for management to monitor performance and identify improvement areas.
- Serve as a subject matter expert for IT operations, sharing best practices and fostering team development.
- Demonstrate a strong sense of ownership, urgency, and self-motivation.
- Monitor system performance and security, proactively addressing issues to reduce downtime and prevent data breaches.
- Conduct regular audits and assessments of IT infrastructure, identifying improvement opportunities and implementing solutions.
- Report daily to the team leader on operational matters.
Job Requirements:
- Bachelors degree in Information Systems, Computer Science, Engineering, or related field.
- 3-5 years of experience in IT infrastructure operations support within the ICT sector.
- Strong technical troubleshooting skills across common hardware and software, such as routers, switches, firewalls, wireless devices, servers, PCs, mobile devices, office applications, and PDF tools.
- Experience with incident management and system administration.
- Familiarity with operating systems and intermediate knowledge of IT infrastructure, networking technologies, ITILv4, AWS, Azure, Cisco, HP, Dell, Fortinet, Palo Alto, and SolarWinds is a plus.
- Excellent communication skills, reliability, and attention to producing high-quality work.
- A supportive, user-oriented mindset.
- Experience supporting technologies driving daily infrastructure operations.
- Collaborative with project and operations team members, bringing a positive attitude, technical expertise, creativity, and the ability to work independently in a fast-paced environment.
- Proven ability to manage and effectively collaborate with outsourcing vendors.
Additional Information:
- Salary: Up to SGD 6,500 + AWS + VB (around 2 Months)
- Working Location: Central
For interested parties, kindly click on APPLY NOW or send in your resume in
MS Word format to
[Confidential Information]
*We regret that only shortlisted candidates will be notified*
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