Senior Retail Manager

STRIP - Singapore's first dedicated hair removal studio to specialise in waxing and AFT hair removal services (most notably the Brazilian and Boyzilian), as well as our specially formulated waxes and pre- and post-waxing care products.

BROWHAUS - The first concept store in Singapore to specialize in Brow and Lash Grooming Services. Signature treatments like Brow Resurrection and Eye Define keep us at the forefront of grooming technology, while proprietary products such as our Semi Permanent Makeup After-care System caters to grooming needs at home.

With stores in Singapore, Shanghai, Beijing, Hong Kong, Manila, Bangkok, Jakarta, and more in the works, Strip and Browhaus are out to take the world by storm!

5 Days per week (including weekends & PH)
Commissions!
Group Medical Insurance Benefits
F&B and Beauty Perks & Discounts!
Training Provided

Responsibilities:

• Manage and oversee the daily business operations of both Strip & Browhaus, and maintenance of the outlet in accordance with company's policies.
• Establish strong rapport with clients and attend to clients feedbacks & complaints promptly, to achieve high clients satisfaction and revenue target.
• Provide guidance and direction to the team with regards to all operational and procedural matters.
• Demonstrate thorough knowledge on products, services and equipment of both brands through effective communication to increase customers understanding and generate sales.
• Ensure sanitisation and cleanliness of the outlet is up to standard.
• Lead and motivate the team to drive retail excellence and process optimization.
• Communicate and build relationships with team members, and ensure maximum employee retention.
• Identify areas of improvements, and propose ideas and tools which increases team productivity.
• Other ad-hoc duties where necessary.

Requirements:

• Passion for beauty services
• People centric, strong interpersonal and communication skills.
• Ability to communicate clearly and professionally, both verbally and in writing.
• Highly adaptable and able to exercise flexibility whenever necessary.
• Minimum 7 years experience in the retail/ beauty industry.

.Salary offered will commensurate with experience.