Manage a team of System Operation/Maintenance Support based in various locations.
Consolidate and allocate service requests related to system defect, system enhancements and configuration changes to the operation Business support, operation IT support or maintenance IT support.
Advise and guide existing and new team members on SAP Treasury
Monitor and track support team performance.
Summarize cases and communicate to IT management team based in Japan as well as business stakeholders based in Singapore,
Escalate and track system defect with service providers and SAP,
Review and approval internal documentation.
Requirements
Around 10 years experience in SAP Treasury and Risk Management (TRM) and In House Cash (IHC), preferably SAP S4 HANA.
Solid SAP foundations with SAP FICO experience.
Prior experience in handling support and application management support for a vendor or a system integrator.
Team leadership skills, promoting a sharing and learning culture across members.
Ability to summarize large amount of information and communicate effectively to various internal stakeholders.
Ability to correctly understand business requirements and recommend optimal solutions.
Problem solving oriented and able to articulate various solutions with pros and cons.
