Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.
Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.
Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up.
Providing customers with information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing their car.
Managing and overseeing the dealership's workflow and schedule.
Calling customers to advise them about service changes or car pick-up times.
Maintaining positive customer relationships to ensure repeat business.
Ensuring all details on services rendered and costs are related to customers and processing their payments.
Provide Excellent Customer Service by attending to drivers complaint as per feedback emails from drivers dialogue
Compiles workshop monthly KPIs performance reports with submission to all projects.
Conducts monthly meeting with our sub-contractor to review contractual performance
Attends all projects co-ordination meeting to present monthly workshop KPIs and discuss on taxi issues
Liaising with service technicians about parts ordering and ensuring parts are available when needed.
Requirements:
An associate's Degree in Mechanical or a related field may be advantageous.
Experience in the automotive field may be advantageous.
A strong understanding of automotive technology and the automotive industry.
Proficiency with industry-specific software.
Excellent customer service, interpersonal, and communication skills.
Strong organizational, decision making, and problem-solving skills.
The ability to communicate with mechanics, customers, and management.
