As a Senior Service Engineer, you will play a pivotal role in ensuring the smooth operation and support of our products and solutions for our customers. This position requires a blend of technical expertise, problem-solving skills, and excellent communication with both customers and vendors for problem escalation and resolution. Candidates should be self-driven, resourceful, manage task efficiently without constant supervision with an eye on providing the best possible customer experience.
Provide knowledgeable and meticulous service delivery and support
- Collaborate with internal subject matter experts to establish optimal operational setups for supporting these environments.
Offer operational support for day-to-day activities related to deployment, connectivity, break-fix and system updates
- Skills and Abilities Required:
Familiarity of disk and tape storage systems and storage ecosystems including disk arrays, tape libraries and storage software- Experience working with support processes/systems
Excellent time management, interpersonal and communications skills
- Education and Experience Requirements:
Diploma or degree in IT or related disciplines
- At least three years of experience with support and service delivery
Team player- Must be able to speak English and Mandarin fluently
Self-motivated with excellent communication skills
Job Types: Full-time, Permanent
Pay: $5,
- 00 - $8,000.00 per month
Benefits: - Cell phone reimbursement
Professional development
Schedule:Supplemental pay types:
Commission pay
