Manage the setup and maintenance of all computing devices (computers, mobile devices, tablets, printers) including networking/telephony systems at all locations ensuring optimal performance of IT systems.
Ensure a smooth operation of the End User Computing environment, focusing primarily on digital workplace, and secondarily on other infrastructure-related support on Network and servers/systems.
Provide 1st level end user support and troubleshooting
General Responsibilities
Install and configure desktops, laptops, tablets (Android/iPad), printers, desk phones etc and relevant client and local applications.
Install hardware and other peripheral components such as monitors, keyboards, printers, memory, and disk drives for users.
Load and update specified software packages such as operating systems, word processing, spreadsheet, office productivity or other programs into designated computers.
Provide software support to end users for issues related to windows operating system, browser, or other settings for running office productivity tools and global and local applications.
Resolve incidents, problems, and fulfilment of requests to ensure service level agreements, targets and standards are maintained and adhered to meet customer satisfaction
Support for SAP (SAP GUI and Printers), Fileserver, DHCP, DNS, Active Directory, FTP/SFTP for file transfers/EDI, with escalation to internal teams or relevant vendors where required.
Provision of user in AD, including adding and maintaining users in appropriate systems.
Responsible for the IT-onboarding for new joiners, with the prompt provision of computer and M365 email account
Responsible to ensure end user computing device security is up to date and managed
Recommend or perform minor remedial action to correct problems
Prepare and perform desktop refresh deployments and implementation in accordance with IT standards/strategies/road maps
Responsible for maintaining an up-to-date inventory list of all IT equipment at various locations
Adhere to digital workplace best practices, procedures, guidelines and compliance with audits and industry standards (CSV, ICS, etc.)
Review and recommend improvement to existing processes, facilities and IT infrastructure.
Work collaboratively with group IT and business departments
Functional Skills & Knowledge
Strong end user computing skills (desktop hardware & operating systems, office productivity software, desktop security system management & policies)
Knowledge in performing basic network troubleshooting
Knowledge of Microsoft 365, Intune MDM
Knowledge of ASRS will be advantageous
Soft Skills
Excellent analytical and problem-solving skills
Good communications skills and fluent in English
Good understanding of IT service management processes
Experienced in supporting VIP users
Experienced in implementing technological improvements for increase productivity
Education
Bachelor's degree in Computing/Information Technology or equivalent
Work Experience
Minimum 3 years of hands-on experience in managing Windows 10/11 environment and supporting basic network infrastructure and servers
Demonstrate knowledge of end user computing management platforms, tools, frameworks, standards, policies, and trends
Demonstrate experience in deploying and supporting end user computing environments, preferably in multinational companies and across regions
Demonstrate proficiencies in office productivity tools (M365 suite), Microsoft Desktop and Active Directory technologies, Ivanti, Anti-virus, ZScaler and MFA
ITIL and Microsoft certification will be advantageous
Demonstrate ability to use remote administration tools
