Senior Specialist (Group Business New Business)

Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Job Profile Summary:

We are seeking a detail-oriented and knowledgeable candidate specializing in Policy Administration. This role is designed for a seasoned professional who excels as an individual contributor, bringing deep expertise in policy administration processes. The ideal candidate will be instrumental in ensuring the accuracy, compliance, and efficiency of policy-related activities, particularly for new business issuance and renewal processing for Group Business. You will report to the Team Lead, Enterprise Business Operations and work closely with internal & external stakeholders to ensure smooth daily operation of the Billing section of Enterprise Business Operation Department.

Job Description:

Policy Administration Expertise:

• Manage and support assigned portfolios to ensure BAU activities are carried out with high level of accuracy, efficiency and within the agreed turnaround time. This includes but not limited to issuance of bills, policy contracts and endorsements.
• Ensure accurate and efficient processing of complex policy administration tasks, aligning with client expectations and company standards while maintaining compliance with regulatory requirements.

Process Improvement and Documentation:

• Identify areas for process improvement within policy administration and contribute to the development and implementation of enhancements.
• Define and document business requirements specific to policy administration, ensuring alignment with operational needs and regulatory standards.
• Lead and participate in User Acceptance Testing (UAT) for system updates and enhancements, ensuring that new functionalities meet business requirements and improve policy administration processes.

Quality Control and Compliance:

• Conduct thorough quality checks on policy documentation and administration processes to ensure accuracy and adherence to internal standards and external regulations.
• Prepare for and participate in internal and external audits, ensuring compliance and addressing any findings promptly.

Stakeholder Communication and Technical Support:

• Act as a key point of contact for internal and external stakeholders on policy administration matters, providing clear and concise communication.
• Provide technical support and guidance to the policy administration team, helping resolve complex issues and escalations.
• Other Ad hoc assigned tasks based on business needs

Who we are looking for:

Competencies & Personal Traits

• Deep expertise in policy administration processes and regulations.
• Strong attention to detail and commitment to accuracy and quality.
• Excellent problem-solving skills and the ability to manage complex issues.
• Proficient in relevant software and tools for policy administration.
• Ability to work independently and take ownership of projects and tasks.
• Experience in preparing process flows and participating in tender pitches.
• Curiosity in exploring new tools and solutions to address operational needs
• Possess good communication skills, both verbal and written, with the ability to effectively communicate complex concepts to technical and non-technical stakeholders.
• Positive, influencing and willing to embrace change.

Working Experience

• 4 to 6 years of working experience with insurers or insurance related industry
• Prior experience with employee benefits scheme
• Knowledge of Group Insurance products is a must
• Good knowledge of MS Office applications

Professional Qualifications

• M5
• Health Insurance

Education

• Diploma or Degree

Language

• English

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.