The Specialist, Learning Excellence leads the design, implementation, and evaluation of end-to-end learning and development (L&D) programs to build organisational competence and capability. The role is responsible for managing the organisation's learning and development framework, including competency-based training, coaching, and assessment programs, to address learning needs and drive continuous improvement.
Key Accountabilities
Competency Framework and Learning Needs Management
- Establish and maintain the structure of a master competency bank and frameworks for functional and leadership competencies
- Collaborate with subject matter experts to review and validate competencies against sector/national standards and RC's context
- Develop knowledge management policies and processes to ensure accessibility of competency information
Learning and Development Program Solutions
- Work closely with Rainbow Centre Training and Consultancy to identify and source suitable learning activities mapped to functional and leadership competencies
- Develop and implement organisation-wide L&D solutions, including people management, leadership coaching/mentorship, and emerging leader programs
- Promote awareness and engagement of staff towards the L&D solutions
Competency Integration Across HR Touchpoints
- Update job descriptions to be aligned with defined functional and leadership competencies
- Create interview guides for assessing candidates suitability against competencies
- Collaborate with People and Culture team to refresh performance appraisal and promotion criteria to be competency-based
Project & Change Management
- Align key metrics and processes with the learning management system's features, where necessary, perform enhancements to system
- Develop comprehensive learning and development project plans, that cover all project related areas such as scope management, time management, risk management, quality management, and change management
- Define service levels and requirements and engage stakeholders to achieve required standards and consistency
Develop Self & Others for Greater Impact
- Proactively seek learning/upskilling opportunities and set stretch goals to drive own professional development
- Proactively acquire knowledge, updates, and trends in relation to social service sector
- Maintain up-to-date knowledge of developments in the learning and development field
Job Holder Requirements
- Good Bachelor Degree in a relevant field such as Human Resource, Organizational Development, or Adult Education
- Minimum 4 years of progressive experience in learning and development, training, or talent management. Those with experience may be emplaced at Senior Specialist.
- Track record of leading and managing L&D projects and initiatives end-to-end
- Prior work experience in the social service sector would be an advantage
- Only Singaporeans and Permanent Residents
Service is at the heart of RC's purpose and we seek to serve our clients with respect, dedication and compassion, understanding that we are entrusted by society to serve with excellence and the highest ethical standards. Join us if you share our passion and values.
