Senior Tech Support Engineer

Harnessing the Power of Data, Together.

Solace empowers large enterprises to achieve modernization and real-time capabilities by offering a comprehensive suite of solutions to drive event-driven business operations and customer interactions. With PubSub+, the industry's first and only event management platform, we provide organizations with everything they need to securely, reliably, and efficiently create, document, discover, and stream events from their origin to the intended destinations. Behind our cutting-edge technology lies a team of world-class experts in data movement, boasting over 20 years of experience. We have successfully assisted global enterprises across diverse industries, including capital markets, retail, gaming, space, aviation, and automotive, in overcoming their most complex challenges.

Help Us, Help Them, Help You.

Renowned companies such as SAP, Barclays, the Royal Bank of Canada, Groupe Renault, Groupe PSA, and disruptive innovators like Jio rely on Solace's advanced event broker technologies. By leveraging our solutions, they can modernize legacy applications, implement microservices, and establish an event mesh to support hybrid cloud, multi-cloud, and IoT architectures.

Overview

This position is for a Senior Technical Support Engineer. You will be responsible for the daily operations of Solace Cloud, our market-leading SaaS offering, across leading cloud providers and platforms such as Amazon Web Services, Microsoft Azure, Google Cloud Platform, Kubernetes, etc. This is a highly technical position. You must be excited by technology and be eager to stay up to date in a rapidly evolving environment. The candidate must be highly focused on providing exceptional service to our customers and partners.

The Cool Stuff You'll Do

• Deliver a superior customer experience
• Ensuring that the Solace Cloud Services are healthy, reliable and that SLA's are being met
• Improving our infrastructure tooling, observability, and automation
• Resolving incidents
• Handling service requests and provisioning by the customers
• Support partners and regional teams as part of a global team
• Be on-call rotation and provide 12x7 off-hours support
• Contribute to making the production environment more efficient, less error-prone, etc.
• Actively involved in development for scalable deployment (automation, tooling, etc.)

What You'll Bring to the Role

• At least 10 years experience in a technical role (software development, technical support, QA etc.)
• Programming experience in at least one of: Java, C, or .NET
• Excellent English communication skills, both written and verbal
• Strong personal commitment to quality and customer service
• Ability to take initiative in a dynamic working environment.
• Willing to provide 12x7 off-hours telephone support approximately one week per month
• Legally able to work in Singapore

Desired Skills

• TCP networking, concepts, and troubleshooting
• Unix/Linux System Administration
• Messaging protocols: JMS, MQTT, AMQP, REST
• Experience with virtualization: VMware Tanzu, ESXi, Docker, Podman, Kubernetes, OpenShift, etc.
• Cloud computing environments: AWS, GCP, Azure, etc.
• Authentication protocols: LDAP, Kerberos, OAuth, SSL Client Certificate Authentication
• Messaging Products: Kafka, MQ, EMS, Weblogic, JBoss, Websphere, Dell Boomi, Tibco BusinessWorks, MuleSoft Anypoint Platform

Why You'll Want to Join Us at Solace

• We have an awesome team! You'll get to work with some of the smartest individuals in the business
• We believe in work-life balance and believe it's important to love what you do
• We have adopted a hybrid work model to create an inclusive working environment for everyone
• Our training programs are top-notch (LinkedIn Learning, Mentorship program, Solace Academy)
• We like to brag about our stellar customer lineup!
• We are social we like to keep things simple and fun!
• We are one of the top-ranked employers on Glassdoor
• We have a sense of humour and make cool videos on cool topics like MITT and this!

Not sure you meet all the requirements We still want to hear from you we know experience comes in all forms, so don't let that hold you back from applying!

We believe that diversity in all of its forms drives innovation and growth, both in business and in life. This is why we strive to create an enriching and safe workplace where you can be who you are. It is only because of you that we can be us.

If you want to do the best work of your career and feel supported every step of the way, we encourage you to join us.

We thank all candidates for their interest, however, only those selected to continue in the selection process will be contacted. Solace welcomes and encourages applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process.