Ensures new and existing customers receive a first class delivery service in accordance with customer expectations and contractual agreements.
Primarily responsible for the identification/development of solutions for customers using company products, outsourced solutions and/or proprietary tools/techniques implemented by others.
Defines customer needs and develops a plan and proposal for delivery of the project.
Viewed by customers as a consultant.
Performance is typically evaluated based on utilization, (i.e., billable hours).
Understand and Adhere to all Corporate Policies to include but not limited to company's Code of Ethics and Global Information Security.
Analyzes client's business needs, integrates client's business strategies and recommends appropriate information technology solutions utilizing company's methodologies.
Conducts analysis of corporate objectives, critical success factors, business functions and processes. Plans, integrates and manages the implementation of new technology.
Solves highly technical and complex problems for project(s). Guides and provides ultimate technical direction for projects.
Significantly supports the regional/product's business development and sales support efforts for a particular territory, industry or account. Meets with prospective, current and former clients describing and defining company's services particularly as they relate to area of specialty.
Has advanced technical knowledge and understanding of product set and business knowledge. Guides customer with their implementation efforts as necessary to ensure successful product adoption.
Anticipates the implications and consequences of risks or business situations and takes appropriate action to prepare for possible mitigation actions and or contingencies. Has the ability to identify information needed to clarify a risk or business situation, seeks that information from appropriate sources and use skillful questioning to draw out the information.
Perform other duties as assigned.
Job requirements:
End-to-end financial software implementation experience (preferably at a software vendor).
Understands the full IT project life cycle from requirements gathering through implementation and go live.
Understands principals of multiple application development methodologies
Excellent customer service skills that build high levels of customer satisfaction for internal and external clients.
Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization (e.g. executive, management, individual contributors).
Excellent analytical, decision-making, problem-solving, team and time management skills.
Ability to persuade and influence others on the best approach to take.
