JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether youve got deep experience in commercial real estate, skilled trades, and technology, or youre looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Senior Workplace Associate
Work Dynamics - Integrated Facilities Management
What this job involves:
Based in Singapore, the Workplace Associate will play a crucial role in enhancing the Workplace by leading and managing various initiatives and programs that covers Hospitality, Mailroom management and general Workplace Services and Events support. This position encompasses being part of the face of the office, as one of its first points of contact, responsible for delivering an engaging workplace experience to visitors and employees. This individual will act as a cultural ambassador for the office and is responsible for assisting the Workplace Services Team with day-to-day office operations, building the workplace that is inclusive, professional and reflects our company values. The ideal candidate will bring a hospitality, customer-centric approach to work each day. We are looking for a proactive, organized and people-oriented professional who can balance day-to-day operations with strategic planning to create an exemplary Workplace experience for the client.
Key Responsibilities:
Lead Hospitality Experience: Enhance client culture and connections by managing the overall hospitality experience, including guest and employee building access, and coordinating with building security and the Workplace Services Team for ID management. Managing guests and employee building access, coordinating with building security and the Workplace Services Team for ID coordination.
Represent Workplace Services team and be the primary contact with Building Management.
Office Moves and Changes: Assist with internal employee moves, additions, and changes to ensure smooth transitions.
Communication: Ability to craft and disseminate weekly office communication regarding office updates and morale events.
Workplace Initiatives: Design, implement, and manage programs that promote hospitality and employee engagement.
Lead Hospitality initiatives that includes (but not limited to) pre, arrival and exit experience for all visitors to Client office.
Collaboration: Partner closely with Workplace Services team to identify and address workplace needs and opportunities for improvement.
Program Evaluation: Monitor and evaluate the effectiveness of workplace programs and initiatives, making adjustments as necessary
Office Management: Mailing, office supplies and storage management
Site Tours: Conducts site tours to ensure an exception experience for all new hires and candidates (as applicable).
Vendor Management: Vendors sourcing, Inventory management and procurement services. Manage vendors ensuring they meet established SLAs as part of facilities management
AdHoc Tasks: Perform any adhoc tasks as directed by JLL Regional Program Manager, APAC and The Client
Event Support: Close Partner with the Workplace Team to ensure the quality and consistency of on-site events, workshops and social gatherings, including decoration planning, innovative ideas, and support for swag or gift ordering.
Operational Excellence: Follow safety protocols to ensure site security and employee safety, taking immediate action when risks are identified. Ensure effective key management support.
Employee Support: Proactively support employees by anticipating their needs, personalizing their experience, and fostering a sense of community and connection in the office.
Front Yard Experience: Maintain the front yard and library area, ensuring that displayed content is up-to-date and aligned with business functions events and policies. Keep the Front Desk Manual current.
Qualification
Diploma or relevant working experience
3-5 years minimum prior relevant experience in Hospitality, Facility, Events, Operations preferred
Exceptional hospitality skills
Excellent written and verbal communication skills with the ability to build relationships and collaborate effectively with diverse stakeholders
Resourceful and have a creative mind and ability to suggest improvements.
Ability to work independently strong prioritization and time management skills
Ability to work with diverse and cross-functional stakeholders
Excellent organizational andsound project management skills
Ability to adapt to new devices, technology, and applications
Proficiency with Microsoft tools, Word, Excel and PowerPoint
Comfortable working in high traffic, visible front of house area
What we can do for you:
At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay, and benefits package.
Apply today!
If this job description resonates with you, we encourage you to apply even if you dont meet all of the requirements below. Were interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
Were JLLa leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. Thats why were committed to our purpose to shape the future of real estate for a better world. Were using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and were honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where were headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
