JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether youve got deep experience in commercial real estate, skilled trades, and technology, or youre looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Senior Workplace Experience Coordinator
Work Dynamics - Integrated Facilities Management
Location: CBD
Job Summary
The Senior Workplace Experience Coordinator will play a crucial role in enhancing the workplace environment by developing and managing various initiatives and programs that promote engagement, well-being, and productivity. This client facing role requires a proactive, organized and people-oriented professional who can balance day-to-day operations with some strategic planning to create a great workplace experience.
Key Responsibilities
Program Development and Management
Assist, design, implement and manage workplace initiative programs that promote employee engagement, well-being and productivity.
Collaborate with cross functional teams to identify and address workplace needs and opportunities for improvement.
Monitor and evaluate the effectiveness of workplace programs and initiatives, making adjustments as necessary
Relays relevant comments from customers directly to catering manager, team members, or client managers as necessary.
Site Operations
Ensures that workplace service tickets are triaged resolved within established SLAs.
Conveys relevant customer feedback directly to catering manager, team members, or client managers as needed.
Being the regional SME support for events management
Conducts onboarding sessions to ensure an exception experience for all new hires.
Manage vendors ensuring they meet established SLAs.
Prepares monthly and quarterly event report promptly for JLL to submit to the client.
Ensure that all finance related matters are completed in a timely and accurate manner.
Ensure prompt and accurate management of Purchase Orders in JDE.
Perform any adhoc tasks as directed by the Facilities manager.
Implement Industry Best Practice operations, in accordance with OpsAIDE standards and processes.
Work closely with Onsite F&B Manager and Workplace Manager for all food related issues
Coordinates monthly audit and gathers comments using LI global platform.
Events Coordination
Plan and execute workplace events, including meetings, workshops, and social gatherings
Accommodate event requests, changes, and last-minute adjustments promptly and courteously.
Ensure all events align with the companys culture and objectives, providing a seamless and enjoyable experience for participants.
Works with external vendors for rentals, equipment, etc. as needed.
Client Engagement
Serve as the primary point of contact for employees and clients regarding workplace experience matters.
Foster strong relationships with internal and external stakeholders to enhance engagement and partnership.
Conduct regular Surveys and feedback sessions to gather insights and continuously improve the workplace experience.
Qualification
Diploma/Bachelors degree or equivalent work experience
3-5 years minimum prior relevant experience in hospitality, facility / property management, operations and/or knowledge of facilities management, preferred
Exceptional customer service skills and professionalism with a passion for hospitality
Excellent written and verbal communication skills with the ability to build relationships and collaborate effectively with diverse stakeholders.
Ability to work independently strong prioritization and time management skills
Ability to work with diverse teams lead and/or follow; respectful, cooperative, accountable
Excellent organizational skills andprocess management
Ability to adapt to new devices, technology, and applications
Proficiency with Microsoft Word, Excel and PowerPoint.
If this job description resonates with you, we encourage you to apply even if you dont meet all of the requirements below. Were interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
Were JLLa leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. Thats why were committed to our purpose to shape the future of real estate for a better world. Were using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and were honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where were headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
