Service Advisor (Motorcycle)

Are you passionate about bikes and dedicated to providing exceptional customer service We are looking for a dynamic Service Advisor to join our team at Boon Siew Singapore Pte Ltd. As a Service Advisor, you will play a crucial role in ensuring high customer satisfaction by managing service administration and providing technical advice to our valued customers.

• Job Responsibilities:

Perform service administration effectively and maintain high customer service level.

• Attend to customer enquiries and service bookings promptly and courteously.

Meet and provide technical advice and upsell workshop services to customers, assess and meet their expectations.

• Provide accident claim advice, repair quotations, and other necessary administration work.

Provide administration and technical support to corporate customer.

• Follow up with repair work and update customer of the work progress and ensure that jobs are completed on time for delivery and outgoing QC check.

Monitor the bike bookings and loading system and decide on priority service.

• Coordinate with the Workshop team for efficient workflow to meet financial sales target by fast turnaround of bikes with excellent customer service and quality.

Monitor unpaid bills and follow up on outstanding credit.

• Inform customers about additional services, promotions, and maintain up-to-date knowledge of service offerings.

• Job Requirements:

NITEC or equivalent qualification.

• Minimum 2 years of experience in a similar role.

Passion for bikes and a strong commitment to customer service.

• Excellent communication and interpersonal skills.

Effective time management abilities.

• Valid Class 2B license required; Class 2A/2 license is advantageous.

Proficiency in computer systems and service software.

By submitting your resume/application, it is deemed that you have acknowledge and give consent to the collection, use and disclosure of your personal data as provided in your application by the Company, for the purposes of verification, evaluation and other recruitment-related procedures in accordance with the Personal Data Protection Act.

Thank you for your submission and we regret that only shortlisted candidate will be notified.

Job Types: Full-time, Permanent

Benefits:

• Dental insurance

Health insurance
Supplemental Pay:

• 13th month salary

* Commission pay

• Yearly bonus

Experience:

• Service Advisor: 1 year (Preferred)

License/Certification:

• Class 2B Driving Licence (Preferred)

Work Location: In person