Service Ambassador

Responsibilities and Duties:

. Welcome and orientate visitors/patients upon arrival at the lobby.

. Assist visitors/patients with online pre-registration and checking in at the self-help kiosks and entry gantries, as well as checking out at the exit gantries.

. Ensure crowd control and proper queue management at the self-help kiosks and monitor human traffic flow at the entry gantries, to avoid tailgating instances.

. Assist visitors/patients with way-finding around the hospital premises.

. Ensure that cleanliness, safety and conditions of equipment used at waiting area, self-help kiosks and gantries are well maintained and functioning

. Handling of enquiries or feedback from the visitors/patients

. Conduct checks of the waiting area and toilets at L1 ensuring that they are clean and their amenities are well stocked, maintained and in working condition.

. Welcome and orientate public upon arrival at sheltered car porch / lobby.

Job Requirements:

. Minimum GCE N levels.

. Experienced in customer service with good interpersonal skills.

. Minimum 1-2 years of relevant experience especially in healthcare sector.

. Cheerful and friendly personality and enjoys interactions with the public, especially the elderly.

. Service-oriented and a good team player.

. Able to commit to shift work.