About NCR Atleos
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
NCR T&T Overview
With global coverage and multivendor expertise NCR provides telecom and technology services to most of the Telcos and Service Providers in the world. Thats why 8 of the top 10 telecoms and 8 of the top 10 networking OEMs choose to work with NCR. Our 17,000 technical experts work across industriesand in 180 countries around the worldto perform 11 million service actions every year. All that experience adds up. We help Customers develop a smarter roadmap. NCR Consulting Services make deploying new networking, wireless, Microwave, 4G/5G, unified communications, cloud, and security solutions simple. NCR has multivendor core services to help Customers get to more markets faster, in more countries, with NCR resources. NCR Managed Services ensures that our customers network, IT and end users are running at full speed. Our RMM (Remote Monitoring & Management) service provides best in class ITIL aligned service and proactive monitoring. NCR helps Customers to design, deliver and manage technology that is increasingly critical to their business.
Learn more about NCR and our values at http://www.ncratleos.com
Role Overview
This role will be focused on presales and design of Global Managed Services. This role is about expertise in Managed Services including ITIL processes, monitoring and complex service models working with an ecosystem of partners. This is a key role which will be Customer facing and will have key input to our future direction for services. We offer a great working environment, excellent office facilities and the use of collaboration technology. This is a great opportunity to join NCR at a time of further investment in our Telecom and Technology capabilities.
Essential criteria
Customer facing experience in a Service Design role including presales, Managed Service frameworks, commercial and contract expertise
Bid Management - can take the lead on presales opportunities with strategic approach to service models, response content, commercials, identifying and mitigating risks from opportunity qualification through negotiation
Able to articulate customers requirement and mapping business requirement to NCR Atleoss offering and providing appropriate solution through consultative discussions
Good understanding of Telco industry and solution 4G/5G, Wireless, Microware, Optical network management
Strong understanding of Professional Services, Managed Service and ITIL concepts
Deep knowledge and understanding of Cisco Hardware and Services (SmarNet, PSS)
Travel is approximately 25% of the role but may vary
Experience with using Cisco CCW and creating BoM (Bill of Materials) for both hardware and services.
Good understanding of Networking solutions (Wireless LAN, Unified Communications, Cisco and other Tier 1 OEMs (Fortinet, Velocloud, etc), Remote Monitoring & Management, Maintenance, and Deployments)
Good understanding of Cloud (SDN, NFV, AWS), Data Center, Mobility, Collaboration, and IoT concepts with an interest in market trends
Knowledge in Security solutions
Strong Communication, engagement and coordination skills to work with cross-functional teams in a dynamic and deadline driven environment.
Experience designing Global or multi-region services
Experience of working with an ecosystem of partners to build an overall Managed Services model
Experience in working contract documents including master agreements, adoption agreements and service levels
Ability to explain the value of Managed Services to a Customer
Experience working on deals in excess of $1million with multiple technology and service layers
Experience working with multiple subject matter experts to bring together service and technical components
Competent in creating and negotiating Statements of Work.
Deliver a well-defined set of service design documents in a timely manner presenting an end to end seamless service
Support strong qualification of opportunities, managing sales and customer expectations about what we can deliver
Experience on service cost models and creating innovative commercials to drive competitive advantage
Support producing new content including design templates, proposal documentation and presales slide materials
Comfortable delivering solution presentations to Customers
Strong knowledge and experience of ITIL concepts
A can do and getting things done attitude putting the customer first
Excellent interpersonal skills
Excellent written and presentation skills
Proficient use of Office 365 suite with expert Excel skills
Desirable criteria
A technical and/or operations background is highly desirable
May have one or more other industry recognized certifications such as Cisco CCNA/CCNP or those from Fortinet products
ITIL3 certification and ISO20000 experience and/or accreditation
Experience with ISO27001 or similar security accreditation
Experience working in APAC market
Offers of employment are conditional upon passage of screening criteria applicable to the job.
EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
