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ITCAN Pte Limited

Service Desk Analyst Service Desk Engineer

ITCAN Pte Limited
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  • 5 months ago
  • Over 300 applicants
Exp: 0-4 Years
Singapore

ITES/BPO/Call Center,

IT/Computers - Hardware & Networking,

IT/Computers - Software

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Job Description

1.Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions
2.Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
3.Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.
4.Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.
5.Ensure Email Backlogs are cleared before the following day start of business

Bachelors/ Degree, Diploma, ITC/NTC/Vocational, School Certificate / N or O-Level

More Info

Role:Technical Support Engineer

Industry:ITES/BPO/Call Center, IT/Computers - Hardware & Networking, IT/Computers - Software

Function:IT

Job Type:Permanent Job

Skills Required

Service Desk
Helpdesk
It Helpdesk
It Service Desk
Technical Helpdesk
IT support

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Date Posted: 19/06/2024

Job ID: 82205971

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ITCAN Pte Limited
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