Job Description
The Service Engineer provides on-site and off-site support to customers to resolve operational issues with equipment without disrupting their business. As a frontline representative, they interact with various stakeholders to ensure customer satisfaction.
Job Description
- Install, commission, and validate equipment during shipbuilding.
- Maintain accurate records for warranty and insurance purposes.
- Submit required documentation and reports promptly.
- Independently diagnose and repair equipment on-site or in the workshop.
- Provide immediate support to vessels and develop solutions for safe operation.
- Document inspections, maintenance, and service work.
- Report deficiencies in deliveries, quantities, or quality.
- Request, install, and anticipate necessary parts for repairs.
- Prepare technical reports for engineering, management, or sales.
- Review logs for open issues and prepare formal reports for customers.
- Maintain and calibrate tools and test equipment.
- Keep workshop tools and equipment organized.
- Assess equipment performance and recommend improvements.
- Provide technical support to customers and other service professionals.
- Stay updated on new products and technologies through training.
- Develop skills in other specializations to become self-sufficient in repairs and service.
- Prioritize safety and follow regulations.
- Interact professionally with technical personnel and represent the company.
- Adhere to company guidelines for communication.
- Maintain valid travel documentation and certifications.
