Service Excellence Executive (Customer Service)

Job Scope:

. Handle counter enquiries and provide information to users on processes

. Receive applications for records/appeals at the counters and verify that the documents submitted are properly filed

. Participate in initiatives to strengthen touchpoint-centric service design and explore innovations that enhance service experience

. Provide suggestions on improving service quality and processes to enhance users service experience.

Requirements:

. 2 - 5 years of working experience in related industries or environment, such as in a customer-fronting job, would be an advantage

. Excellent oral and written communication skills

. Experience with using a Customer Relationship Management (CRM) system would be an advantage

. Proficient in Microsoft Office suite of applications (in particular Word, Excel, and PowerPoint)

. Candidates without the required work experience but possess the relevant skills are welcome to apply

. Pleasant service aptitude and passion to serve

. Strong interpersonal and communication skills

. Able to think on your feet to diffuse difficult situations.

. Good attention to detail

. Good time management with the ability to multi-task well

. Excellent team player who is self-driven and can also work independently

Location: Clarke Quay / City Hall

Salary: $2000/month

Contract Period: 1 Year

EA License No: 96C4864

Reg. No.: R24121728