Service Management, Global Asset Management

• Major Global Financial Institution
• APAC coverage

This major global financial institution is committed to increasing its footprint in APAC. The APAC ITSM team is integral to the growth of the business in the region, and forms part of a Global ITSM team based out of Europe.

You are part of the APAC ITSM team where you will be responsible for executing the IT service management strategy, frameworks and workflows. You will manage the service desk operations, overseeing major incident and problrm management (including root cause analysis). You will be engaging with the different technology and operations heads, as well as vendors, to identify opportunities to improve efficiencies and solve existing problem sets. You will also be involved in managing these external vendors to ensure the service standards are met. Effective management of these vendors against the business needs, internal controls and regulatory requirements is key.

Essential skills include advanced knowledge of ServiceNow and ITIL tools, particularly in creating catalogs, workflows, and troubleshooting. Experience in banking or financial services is preferred, but candidates from other high-pressure industries like healthcare are also welcome. Familiarity with APAC markets (Singapore, Hong Kong, Taiwan, Australia, Japan, Jakarta, Shanghai, and Beijing) is important.

To apply, please submit your resume to Patricia Teo at [Confidential Information], quoting the job title. We regret that only shortlisted candidates will be notified.

Licence Number: 16S8060 / R1328278