Service Management Operations analyst

Roles & Requirements:

• Minimum of 5 years of experience in business analysis, process improvement, or a related field.
• Experience with no-code/low-code platforms is a plus.
• Familiar with ITSM tools and service management processes.
• Strong analytical and problem-solving skills
• Ability to analyze complex processes and identify areas for improvement.
• Proficient in data analysis and visualization tools.
• Basic understanding of microservices architecture and development is a plus.
• Relevant certifications in ITIL, Business Analysis, or other related areas will be advantageous.
• Previous experience in a similar role within a large enterprise environment is preferred.
• Good communication and written skills.

Key Responsibilities:

. Process Analysis: Conduct thorough analysis of existing service management processes to identify inefficiencies and areas for improvement.
. Workflow Design: Collaborate with technical teams to design no-code/low-code workflows that automate and optimize service management processes.
. Microservices Strategy: Work with developers to outline a strategy for implementing reusable and testable microservices to support various IT services.
. Stakeholder Collaboration: Engage with developers, IT staff, and users to gather requirements, provide insights, and ensure successful implementation of solutions.
. Testing and Validation: Support the testing and validation of new workflows and microservices to ensure they meet business requirements.
. Documentation: Create and maintain comprehensive documentation for all analyzed processes, workflows, and microservices.
. Training and Support: Assist in providing training and support to users and IT staff on new workflows and microservices.
. Continuous Improvement: Identify opportunities for continuous improvement in service management processes and recommend best practices.

SKILLS: ITSM, ITIL, data analysis and visualization tools, microservices

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