service management trainee

Job Description & Requirements

Roles & Responsibilities

Company with a chain of restaurants looking to hire individuals with enthusiasm for customer service. There will be opportunities to climb the ladder and be promoted to Supervisor and Manager position.

Customer Relations

. Interact with guests for entertainment and rapport while garnering feedback for the growth of company.

. Handle guests complaints and feedback with tact, to ensure all guests leave the restaurant with a smile.

Maintenance of Restaurant

. Maintain high levels of hygiene and cleanliness of restaurant to ensure pleasant during experience for every guest.

. Daily housekeeping to ensure highest quality of cleanliness.

Front of House

. As front of house crew, to maintain a friendly and positive vibe for both guests and colleagues by smiling and greeting.

. If on POS duty, candidate will be the last point of contact before guests leave, thus must ensure to solve any complaints.

Requirements

Language

. Fluent in spoken and written English

. Will be a bonus if candidate able to speak Mandarin/Korean

Experience

. Fresh graduates may apply with relevant education

. Preferably at least 1 year experience in customer service or F&B industry